Concierge / Screener

Reporting to on site Management, the Receptionist / Concierge will respond to all incoming calls, greet and direct all visitors and residents, answering inquiries in a positive and professional manner, representative of **Chapel Heights**

**Key Responsibilities**
- To answer all incoming calls, and respond to caller's inquiries in a positive, professional manner
- To redirect calls as appropriate and take clear, concise messages when required;
- To greet, assist and direct all visitors;
- To pick up and sort internal mail;
- To stamp, deliver and maintain mail machine for external mail;
- To prepare packages and arrange courier pick up;
- To arrange meeting room schedule and bookings
- Screen everyone that enters the building for Covid 19 including testing
- To update phone and distribution lists;
- To maintain a clean, safe, fully stocked and well organized reception area;
- To assist with small projects as required by other administrative support (i.e. labels, bulk mailing,etc.);
- To work in a position of trust with vulnerable adults (residents);
- To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Chapel Heights mission, vision and values
- To complete other duties as assigned. Qualifications
- Above average interpersonal, oral and written communication skills;
- Previous experience in reception is considered an asset;
- Must exhibit professional and polished telephone manner;
- Ability to handle multiple tasks at once, work under pressure, and meet deadlines;
- Highly organized and detail focused;
- Knowledge in Microsoft Office ( Word, Excel, PowerPoint, E-Mail)
- Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one

**Job Types**: Part-time, Permanent

**Salary**: $16.00-$16.50 per hour

Schedule:

- 12 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Niagara Falls, ON L2H 1J2: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)