Floor Manager
7 months ago
Floor Manager
**Duties**:
- Oversee the daily operations of the floor and ensure smooth functioning of all activities
- Manage and supervise a team of floor staff to provide excellent customer service
- Monitor inventory levels and coordinate with the stock department to ensure availability of products
- Implement and maintain organizational policies and procedures to optimize efficiency
- Train new employees on company policies, procedures, and customer service standards
- Handle customer inquiries, complaints, and escalations in a professional and timely manner
- Maintain a clean and organized floor area to create a pleasant shopping experience for customers
- Collaborate with other departments to achieve sales targets and meet customer demands
- Conduct regular performance evaluations for floor staff and provide constructive feedback
**Requirements**:
- Proven experience in a similar role, preferably in a retail or hospitality setting
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Excellent phone etiquette and communication skills to interact with customers and staff members
- Proficient in administrative tasks such as scheduling, record keeping, and report generation
- Ability to demonstrate leadership qualities and motivate a team towards achieving goals
- Exceptional time management skills to ensure smooth operations during peak hours
- Knowledge of market trends, customer preferences, and sales strategies
- Basic math skills for handling cash transactions and calculating discounts
We offer competitive compensation packages along with opportunities for career growth within our organization. If you are a motivated individual with excellent organizational skills and a passion for providing exceptional customer service, we would love to hear from you.
Please submit your resume along with a cover letter detailing your relevant experience.
**Salary**: From $31,300.00 per year
**Benefits**:
- Discounted or free food
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Tsawwassen, BC V4M 0B3: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Restaurant management: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Work Location: In person
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