Manager Proactive Enforcement

2 weeks ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:38359

**Company**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose & Function**
The Proactive Enforcement Manager is responsible for the execution and implementation of proactive enforcement programs and strategies, intended to expand, integrate and strengthen compliance and enforcement across the City of Vancouver. The work will include oversight of the Short Term Rentals (STR) program, coordinated enforcement related to at-risk private properties including Single Room Accommodations (SRA) and Vacant Homes.

**Specific Duties & Responsibilities**

This position reports directly to the Assistant Director, Community Standards in the Building Policy, Inspections & Bylaw Services and works closely within a cohesive management team which includes other Departmental Managers. The position will coordinate enforcement issues and responses, liaise with the Chief Building Official and the Chief License Inspector, and work directly with other departments, agencies and interest groups on a number of programs involving by-laws and inspection regulations. Leading a small team, the Proactive Enforcement Manager will be responsible for expanding traditional complaint-based inspections to incorporate data, risk, and broader outcome-based thinking into processes, systems, and governance.

This position will lead and coordinate the development of a pro-active enforcement strategy, and collaborate with the Department’s Data and Analytics team to enable robust data analytics. The Manager will also identify, assess, recommend and implement associated enforcement activities on new and emerging initiatives, such as the legalization of non-medical cannabis, and assist in leading the work of a cross-agency Tactical Enforcement Team. This position will be required to preparing and present reports for Council and senior City staff, as well as engage with residents and businesses with respect to proactive enforcement activity.

**Qualifications**

Education and Experience:

- A post-secondary degree in Public Administration, Public Policy, Business Administration or a related discipline
- A minimum of 10 years work experience in a leadership role in the public sector, OR an equivalent combination of training and experience
- Experience directing work for a small team (i.e. developing work plans, delegating tasks, work scheduling, resource management, etc.)
- Progressively increasing experience managing, developing, improving and implementing business processes
- Experience managing internal and external issues
- Experience influencing internal partners or teams to achieve objectives
- Proven experience in adapting to and implementing positive changes in the work environment and with engaging and motivating a team, often in the face of ambiguity and uncertainty
- Demonstrated experience in prioritizing and managing competing demands, delays or unexpected events
- Experience negotiating, leading, and building good working relationships with internal staff, external customers, or other third parties
- Valid Driver’s License for the Province of British Columbia is required

Knowledge, Skills and Abilities:

- Thorough technical and regulatory knowledge and experience related to property use and maintenance, compliance and enforcement options, and building design and construction
- Extensive knowledge of overall regulatory and policy approaches to compliance and enforcement
- Good knowledge of city approval process for by-law compliance, building construction and enforcement procedures, including legal enforcement options
- Good knowledge and demonstrated experience in human resource management, staff training, and labour relations
- Ability to handle confidential and/or sensitive information with a high degree of discretion and impartially
- Ability to provide leadership, including developing support for City-wide policy and procedures
- Ability to enforce by-laws and regulations with firmness, impartiality, sound judgement and communicate outcomes in a manner that diffuses conflict
- Ability to thrive under pressure and handle multiple tasks and changing priorities within tight time frames
- Demonstrated analytical problem solving to develop progressive, creative and innovative solutions
- Superior ora

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