Client Experience

3 months ago


Sussex, Canada Homenick Law Full time

Are you passionate about creating an amazing client journey? Do you have a tech-savvy brain, a radiant personality, and an unstoppable work ethic? Then we want you to join our small but growing law firm in Southern New Brunswick

At our firm, the client experience is everything, and we need someone who will manage it with grace, charm, and a smile that never quits-even on the stormiest of days. You'll be the friendly first point of contact for our clients, ensuring they feel at home from the moment they step through our door or hop on a Zoom call. If you can juggle managing the phones, handling intake forms, and creating reports with a calm and collected demeanor, then this could be your dream job.

**What You'll Be Doing**:

- Be the warm, welcoming voice and face of the firm-you're the first impression
- Manage client intake with ease, grace, and efficiency.
- Help create and maintain an exceptional client experience every step of the way.
- Handle some light local travel as needed.
- Tech-savvy? Perfect You'll manage scheduling, filing, and communications with modern tools;
- Keep calm and carry on during busy days-your ability to stay cool under pressure will be your superpower.
- Various administrative and reporting duties to keep things running smoothly.
- Keep the office atmosphere light and fun while delivering top-notch service.

**Who You Are**:

- Friendly, outgoing, and can't stop smiling.
- Incredibly organized and have a sharp eye for detail.
- Love to be part of a team but can handle your own tasks independently.
- Strong communication skills-you can talk to anyone, anytime, about anything
- Ready to travel locally as needed;
- Committed to inclusivity, sustainability and diversity.
- Proficient in Microsoft Office;
- Skilled in data entry, filing, and clerical tasks;
- Experience with multi-line phone systems and front desk duties;
- Background in administrative tasks and office management;
- Knowledge of Google Suite and basic bookkeeping practices.

**Perks of the Job**:

- Be part of a dynamic, fun, and growing team that values your contribution.
- Opportunities for growth as we expand our services.
- Salary $30,000.00 per annum;
- 4-day work week (Tuesday-Friday);
- You'll work in a modem, progressive law firm with a focus on creating a supportive and engaging environment.

We are committed to building an environment that is diverse and inclusive, representative of the communities in which we serve. Applications are welcomed and encouraged from persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles, and members of the 2SLGBTQIA+ community. Applicants from these equity deserving groups may self-identify through their cover letter or resume.

*Only those selected for an interview will be contacted.*

Pay: $30,000.00 per year

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person


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