In Room Dining

Overview:
A structured In Room Server role is critical to serve prepared foods and drinks to Hotel guests.

**Responsibilities**:

- It is Each associate is expected to carry out, within their capabilities, all reasonable requests by management
- Responsible to wash and clean your hands regularly with soap and water
- Responsible to be properly groomed and dressed professionally daily
- Responsible to check your work schedule daily and note any changes
- Reports to work on time.
- Ensure department keys are picked up and complete opening duties in Room Service
- Ensure that the kitchen associates are in and report to LP if not at work immediately
- Pickup all necessary reports.
- Pickup all baked goods from the loading dock and deliver to kitchen for service
- Ensure that all requests are delivered complete and in a timely manner
- Attends standup meetings daily and participate in general discussions
- Use proper food handling procedures (gloves, tongs, napkins, etc)
- Use proper dialogue in greeting guests, entering rooms and clearing out rooms
- Maintain working in a clean and organized environment
- Provide ample stock of china, cutlery and glassware for the department to use
- Properly clean and sanitize equipment used to serve our guests requests
- Ensure that Room Service and Main Service Bar work area is clean and sanitized
- Ensure that all guest charges are posted correctly and in a timely manner
- Prepare to open the Main Service Bar by getting the opening duties completed
- Prepare to order any food and beverage requirements from storeroom
- Place a fresh flower order weekly from the florist
- Prepare setups for functions ie: cutlery, china, glassware, linen for functions
- Prepare to assist other outlets during busy periods of service
- Prepare cash outs for each shift and deposit them
- Deposit any cash or cheques for cash outs into the safe after every shift with witness
- Print revenue reports daily for closing shifts after outlets are closed
- Report any challenges and complaints from guests
- Ensure that the department is secured, and keys are turned in to security after shift
- Report to department meetings and trainings as scheduled
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
- Other duties as required

Qualifications:

- 1-2 years in food and beverage service, banquet service, bar service
- Experience in Micros or another point of sale system an asset
- High School Graduate
- Alberta Server Intervention Program
- Winequest certified or equivalent required
- ProServe/ProTect License an asset
- Strong communication skills (verbally, listening and writing)
- Fluent in English (oral and written), a second language is a definite asset
- Ability to carry food and beverage trays (approx 5-10 lbs)
- Basic knowledge in food, liquor, beer, and wine
- Basic knowledge of other hotel services, city attractions and local services
- Must have understanding in sanitation, hygiene and food handling procedures
- Good customer service skills with excellent phone etiquette
- High standard of personal grooming
- Ability to recognize our repeat guests
- Ability to work in a quick paced environment and be able to deliver services to our guests in a timely manner
- Mathematic Skills: Basic math may be needed to verify cash receipts.
- Good customer service skills with excellent phone etiquette
- Physical Coordination: The server must have the ability to move food trays. Trays loaded with food may be as heavy as 20 lbs.
- Communication Skills: Reading, writing, speaking, and listening are important for the server to communicate effectively to guests, kitchen staff, and food and beverage helpers.
- Able to work as a part of a team.
- Able to work with little supervision.
- Ability to work calmly under pressure.

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

**WE OFFER**
- ** **A competitive wage and excellent benefits.
- Shuttle service from West Edmonton location.
- All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
- An opportunity to work within a progressive, exciting team environment.
- An opportunity to work with a skilled Management team.