Duty Manager

4 months ago

Mississauga, Canada Hilton Full time

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

**What will I be doing?**

As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Occupy the hotel lobby and other public areas, particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all Guest complaints
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay Guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

**What are we looking for?**

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous supervisory experience in Front Office within the hotel/leisure/retail sector
- Good knowledge of Health and Safety and security procedures
- Calm, efficient and the ability to work well under pressure
- Excellent leadership skills and exceptional communication skills
- A passion for delivering exceptional levels of guest service
- Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
- Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous role as a senior supervisor or Duty Manager in a similar quality hotel
- A degree or diploma in Hotel Management or equivalent
- In-depth knowledge of the hotel, leisure or service sector

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Hilton Hotels and Resorts are committed to providing equality of services, access to facilities for all our guests. For more information on this hotel's Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at or call 1-844-217-AODA.

  • Duty Manager

    4 months ago

    Mississauga, Canada Hilton Full time

    Duty Manager A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and...

  • Duty Manager

    3 months ago

    Mississauga, Canada GardaWorld Full time

    Are you ready to lead, innovate, and elevate? Do you thrive in a fast-paced environment, love tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy **Duty Manager** to steer our ship towards new horizons. As a Duty Manager, you'll be at the helm of our operational efficiency, driving strategic...

  • Duty Manager

    2 weeks ago

    Mississauga, Canada Indigo Park Canada Inc Full time

    The Duty Manager is responsible for the oversight of the assigned shift along with the orchestration of the daily operations, they must ensure we consistently meet customer and client expectations by providing excellent service and making an exceptional impression on every guest through engagement in a positive and friendly manner. **What Would You Be...

  • Duty Manager

    3 months ago

    Mississauga, Canada Indigo Park Canada Inc Full time

    The Duty Manager is responsible for the oversight of the assigned shift along with the orchestration of the daily operations, they must ensure we consistently meet customer and client expectations by providing excellent service and making an exceptional impression on every guest through engagement in a positive and friendly manner. **What Would You Be...

  • Duty Manager

    3 months ago

    Mississauga, Canada Indigo Park Canada Inc Full time

    The Duty Manager is responsible for the oversight of the assigned shift along with the orchestration of the daily operations, they must ensure we consistently meet customer and client expectations by providing excellent service and making an exceptional impression on every guest through engagement in a positive and friendly manner. **What Would You Be...

  • Ramp Duty Manager

    4 months ago

    Mississauga, Canada Alliance Ground International Full time

    Job Description: - As a Duty Manager you will:- Supervise and direct the work of ramp team members as they unload/unload and service aircraft. - Create and manage schedules to ensure adequate staffing for all ramp operations. - Assist recruiting team with hiring and provide on-the-job training and ongoing team member professional development...

  • Airline Duty Manager

    3 months ago

    Mississauga, Canada Alliance Ground International Full time

    Job Description: - As a Duty Manager you will: - Supervise and direct the work of passenger service team members as they check in passengers and luggage and address passenger questions and concerns.- - Create and manage schedules to ensure adequate staffing for all passenger service operations.- - Assist recruiting team with hiring and provide on-the-job...

  • Ramp Duty Manager

    4 months ago

    Mississauga, Canada Swissport International AG Full time

    Overview: **Job Summary** Under the direction of the Station Manager, the Duty Manager is responsible for efficiently and profitably managing and directing ramp activities by providing a safe, quality product covering a range of ground handling services to its customers. **Responsibilities**: - Accountable for daily operations. - Maintain and improve...

  • Airline Duty Manager

    4 months ago

    Mississauga, Canada Airport Terminal Services Canadian Company Full time

    Are you an experienced team leader who inspires others to excellence? Then let your career take off with ATS as a Duty Manager! ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years and our strong reputation in...

  • Ramp Duty Manager Yyz

    4 months ago

    Mississauga, Canada Swissport Full time

    Overview Job Summary Under the direction of the Station Manager, the Duty Manager is responsible for efficiently and profitably managing and directing ramp activities by providing a safe, quality product covering a range of ground handling services to its customers. Job Responsibilities Accountable for daily operations. Maintain and improve customer and...

  • Logistics Coordinator

    2 weeks ago

    Mississauga, Ontario, Canada Traction Heavy Duty Parts Full time

    Job Summary:Traction Heavy Duty Parts is seeking a skilled Logistics Coordinator to join our team. As a key member of our operations team, you will play a critical role in ensuring the efficient and safe processing of orders.Key Responsibilities:Order Processing: Accurately process incoming and outgoing orders, ensuring timely and accurate delivery of...

  • Logistics Coordinator

    2 weeks ago

    Mississauga, Ontario, Canada Traction Heavy Duty Parts Full time

    Job Summary:Traction Heavy Duty Parts is seeking a skilled Logistics Coordinator to join our team. As a key member of our operations team, you will play a critical role in ensuring the efficient and safe processing of orders.Key Responsibilities:Order Processing: Accurately process incoming and outgoing orders, ensuring timely and accurate delivery of...

  • Duty Manager Ramp Services YYZ

    2 weeks ago

    Mississauga, Ontario, Canada Swissport Full time

    Duty Manager Job Description Duty Manager Job Description Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is to provide consistent and tailor-made solutions around the globe, for a better customer experience. About the Role The Duty...

  • Front Desk Supervisor/manager On Duty

    4 months ago

    Mississauga, Canada Hilton Garden Inn Toronto Airport WestMississauga Full time

    **POSITION PURPOSE** Managing of hotel’s operation during night or overnight shift, focusing on front office and night audit operations, managing and monitoring all activities of all employees, providing proper guest service, offering assistance and advice to guests and staff; and ensuring a smooth and steady flow of operations within the...

  • Duty Manager Ramp Services YYZ

    3 weeks ago

    Mississauga, Ontario, Canada Swissport Full time

    Overview Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the...

  • Duty Manager Ramp Services YYZ

    1 week ago

    Mississauga, Ontario, Canada Swissport Full time

    **Duty Manager - Aviation Ground Handling** Manage daily operations, ensure customer and company safety and quality standards, and lead a team of ground handling professionals in a fast-paced aviation environment. **Overview** Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services to over 300...

  • Heavy Duty Cleaner

    2 days ago

    Mississauga, Ontario, Canada FirstService Residential Full time

    Job Title: Heavy Duty CleanerAs a Heavy Duty Cleaner with FirstService Residential, you will play a vital role in maintaining the cleanliness and appearance of our properties. Your attention to detail and commitment to excellence will ensure that our residents and guests have a positive experience.Responsibilities:Clean and service restrooms, including...

  • Heavy Duty Cleaner

    2 days ago

    Mississauga, Ontario, Canada FirstService Residential Full time

    Job Title: Heavy Duty CleanerAs a Heavy Duty Cleaner with FirstService Residential, you will play a vital role in maintaining the cleanliness and appearance of our properties. Your attention to detail and commitment to excellence will ensure that our residents and guests have a positive experience.Responsibilities:Clean and service restrooms, including...

  • Heavy Duty Cleaner

    3 days ago

    Mississauga, Ontario, Canada FirstService Residential Full time

    Job Title: Heavy Duty CleanerAs a Heavy Duty Cleaner with FirstService Residential, you will play a vital role in maintaining the cleanliness and appearance of our properties. Your attention to detail and commitment to excellence will ensure that our residents and guests have a positive experience.Responsibilities:Clean and service restrooms, including...

  • Heavy Duty Cleaner

    3 days ago

    Mississauga, Ontario, Canada FirstService Residential Full time

    Job Title: Heavy Duty CleanerAs a Heavy Duty Cleaner with FirstService Residential, you will play a vital role in maintaining the cleanliness and appearance of our properties. Your attention to detail and commitment to excellence will ensure that our residents and guests have a positive experience.Responsibilities:Clean and service restrooms, including...