Customer Care Co-ordinator
2 weeks ago
**About us**
Housing Developer in Wasaga Beach working on the Georgian Sands Community development.
**Company description**
Housing Developer in the Wasaga Beach area working on the Georgian Sands Community development.
**Job description**
**Customer Care Co-ordinator**
ELM is looking for an individual to work on site as a Customer Care Co-ordinator, reporting to Customer Care Manager, while working with site staff, trades, homeowners and head office management to coordinate and facilitate tasks related to Pre-Delivery Inspections, Closings and Warranty management.
**Responsibilities**
- Undertake tasks as required to keep the office operating in an efficient and organized manner
- Upload and maintain all documentation on Shared OneDrive
- Conduct Pre-PDIs, record deficiencies and Schedule PDI's
- Process Tarion 30 Day, Year End and Second Year forms and meet timelines for Builder Repair Period
- Update and maintain database (BuilderLynx) with notes and up-to-date information related to deficiencies and homeowner information
- Send Work Orders to approriate trades for service
- Maintain confidentiality of the company’s documentation e.g. homeowner information
- Prepare TARION CCP forms
- Release keys to homeowners on closing
- Create and log bi-weekly reports on completed and outstanding deficiencies
- Schedule appointments with trades and homeowners for work completion by handyman and trades
- Co-ordinate sign off of deficiency items with homeowners
- Perform other clerical duties as required
**Skills and Qualifications**
- Knowledge of the Construction Performance Guidelines
- Knowledge of TARION
- Knowledge of PDI, Deficiencies and CCP Forms
- Knowledge of BuilderLynx is an asset
- Strong time management skills, confidentiality and professionalism
- Excellent organizational, problem solving and time-management skills
- Excellent interpersonal skills to communicate effectively and clearly with homeowners, suppliers, trades, and management
- Ability to handle and prioritize multiple tasks with attention to detail
- Ability to work independently and work effectively within a team environment
- Strong computer skills in Microsoft Office and Outlook
- Strong conflict resolution skills is a must
- 3-5 years of Customer Service experience preferably in a construction environment
- Live in the surrounding area with a vehicle
**Job Types**: Full-time, Contract
**Salary**: $40,000.00-$45,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
**Job Types**: Full-time, Fixed term contract
Contract length: 6-8 months
**Salary**: From $40,000.00 per year
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Wasaga Beach, ON L9Z 2X2: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: In person
Expected start date: 2023-06-12
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