Relationship Support Analyst

3 months ago

Douglas, Canada HSBC Full time

-Job description

Relationship Support Analyst, Commercial Bank - Isle of Man

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

The Commercial Bank (CMB) team is currently seeking a Relationship Support Analyst to provide support to Relationship Directors (RDs), building relationships by identifying and meeting existing and prospective customer needs. You will be responsible for identifying product and service opportunities, carrying out customer research, financial analysis and preparation for customer meetings.

In this role, you will:

- Support the RD’s to meet customer needs, improve client engagement and maximize operational efficiency
- Prepare appropriate analysis, proposals and presentations for prospective customers
- Provide support with day-to-day activities including client planning, pipeline management, coordination with product partners whilst ensuring data and call reports are updated accurately and in a timely manner
- Provide ongoing risk monitoring in areas concerning Global Standards and Anti-Money Laundering & Sanctions alerts, and act as an escalation point for risk issue response
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- Prioritise and manage own workload to deliver within deadlines, suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together
Requirements

To be successful in this role you should meet the following requirements:

- Previous experience of working in the Financial Services sector, within commercial bank preferred or other financial institution
- Experience of analysis and strong financial numeracy
- Desire to manage a small portfolio of customers as part on your ongoing development
- A track record of understanding customer needs and delivering excellent customer service
- Self-starter with capability to prioritise workloads and deliver by due dates
- A track record of understanding customer needs and delivering excellent customer service
- Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered
- Work collaboratively with other colleagues, supporting them when possible

This role will be offered on a hybrid and the base location for this role is Isle of Man

**You’ll achieve more when you join HSBC.**
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

**Telephone: +44 207 832 8500

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