Client Manager

2 weeks ago

Burnaby, Canada People Corporation Full time

We are seeking a Client Manager to join our team Client Managers at Benefits by Design provide service and support for internal and external clients. They are responsible for managing and retaining an assigned block of business while maintaining excellent service and positive relationships with all our advisors and clients. With their experience in the group benefits field, they mentor, coach and support the development of the Client Services team.

Benefits by Design, a division of People Corporation, works with small to medium-sized employers across Canada, administering their group employee benefit programs. The client service team is the heart of our operation. For Advisors and clients, the service team members are the ones who make the first impression, and our warm, courteous and efficient response to their group needs is what fortifies our stellar reputation in the industry. Learn more about us here

Does your list of strengths include multitasking and prioritizing your workload?

Do you enjoy working with numbers and feel confident communicating with clients?

Do you have a customer service mindset and a passion for helping others?

If your answer to these questions is an enthusiastic "yes", then please keep reading

As a Client Manager at Benefits by Design, you will have the opportunity to work in a dynamic and supportive team atmosphere as well as:

- Anticipate, recommend solutions and make decisions based on the needs of the client
- Gather and utilize client data to assist in identifying client-focused opportunities
- Build and maintain Advisor relationships and support Plan Administrator relationships
- Mentor, coach and support team members and other colleagues (including external)
- Analyze with a “think outside the box” approach to solve problems and prepare proposals or alternatives to traditional and non-traditional employee benefits plans
- Manage and retain an assigned block of business in relation to plan design, cost containment initiatives and renewals Grow your skills and knowledge especially as it relates to the Group Benefits industry
- Experience in the group benefits industry
- 2+ years working Client focused with commitment for service excellence
- Excellent problem solving and troubleshooting skills
- Excellent communication skills, both written and verbal
- Ability to multi-task and prioritize to meet client and internal needs
- Excellent reasoning, judgment and decision-making abilities
- Good verbal and conflict resolution skills, and very good written and listening skills
- Able to work independently and as part of a team
- Bilingual (French/English) would be an asset
- GBA or CEBS designation considered an asset

Why join the team:

- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation

This full-time role requires mínimal lifting and working from a seated position for periods of time. This role is typically performed in an office based environment which may be at a Benefits by Design office, a People Corporation work center in Burnaby or hybrid. Want to join our team? Submit your resume today

Salary Range: The annual base salary for this position ranges from $65, 000 to $75,000. This range only includes the base salary and does not account for other variable compensation components of our total package (such as annual bonuses, etc.). Should you advance in our recruitment process, a member of our Talent Acquisition team will share further details about our comprehensive total rewards program.

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

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