Store Manager

2 weeks ago

Guelph, Canada Tokyo Smoke Full time

Our brand is an award-winning, design focused, legal cannabis retailer. We believe that cannabis is good, and that our guests’ shopping experience should be nothing short of great. We aim to create a culture of warmth to empower conscious, confident cannabis shopping & consumption without stigma, intimidation or pressure.

**We are looking for a passionate professional Store Manager to join our team**

**Job Overview**

The primary role of the Store Manager is to operate an efficient business that provides an outstanding guest experience with a knowledgeable professional team. The Store Manager achieves this by controlling costs, contributing to business plans in a way that will improve sales, profitability and in-store execution and fostering a team of well-informed compassionate educators.

**Store Standards**
- Ensure all store product is displayed and priced with full up to date information.
- Maintain an efficient standardized back of house lay-out to maximize filling efficiency, ease of re-stocking, ease of inventory counting and control of shrink.
- Ensure the interior and exterior of the store are tidy and welcoming each day.
- Oversee all aspects of the store inventory file in the POS system; manage damages and inventory adjustments.
- Ensure POS transactions and end of day cash reconciliation is accurate and follow-up on any discrepancies.
- Maintain and control the product card library; order new or replacement cards as needed.
- Manage the store schedule to ensure best possible floor coverage, while also minimizing labour expense.
- Review and approve staff schedules (clock in/clock out, breaks etc) weekly if not daily.
- Be a brand ambassador; representing the brand when required for media or community events.

**Security/Compliance**
- Fully understand your responsibilities as a certified Store Manager with regards to AGCO Requirements.
- Ensure store security systems are operational and utilized when necessary to investigate security or shrink concerns.
- Follow-up and report on any suspicious incidents of guest or team member behavior.
- Carry out any required store audits to maintain accuracy and compliance to company standards.
- Take responsibility as required by law for store Health and Safety programs, following legislated programs and reporting requirements

**People Leadership**
- Ensure staff receive daily, weekly and ad-hoc communication on new products, sales and developments within the fast growing industry.
- Train staff to engage with all levels of guests, inexperienced to connoisseurs.
- Maintain adequate staffing levels to maximize business; identify on-going recruitment needs and conduct recruitment with the assistance of HR.
- Onboard new employees ensuring they are adequately trained to carry out their job roles prior to their first solo shift.
- Identify strong performers and ensure development plans are in place, with appropriate and approved increases in responsibilities.
- Provide coaching and progressive corrective actions to staff that are underperforming with guidance from HR.
- Train and update all staff members on H&S requirements.
- Any other reasonable duties as required by store ownership.

**Experience**
- Minimum of 6 years work experience in the retail or related service industry.
- Minimum of 3 years work experience in a supervisory/management role.
- High School diploma and or post-secondary education in Business Accounting courses or equivalent will be considered an asset.
- Proven ability to lead a team of 10+ team members.

**Background**
- Prior work experience in a regulated environment is a definite asset.
- Knowledge of and experience working with Cannabis industry would be considered an asset.
- Desire and ability to develop a positive in-depth understanding of cannabis.
- Confident analyzing sales reports, identifying business trends, and responding accordingly for the business.
- Strong floor leadership and coaching skills to develop and motivate a sales team.
- Must be enthusiastic, friendly, optimistic, outgoing, and a team player.
- Interested in developing employees and fostering a learning environment.
- Proficiency in Microsoft Office Suite (Word, Excel).
- Ability to analyze data to make decisions.
- Must have excellent attendance and professionalism.
- Detail oriented and able to handle cash, and operate a POS register.
- Strong organizational, communication, time management and problem-solving skills.

**Requirements**:

- Must be able to successfully pass a criminal background check.
- Available to work rotating shifts including: days, evenings, weekdays, weekends, some holidays.
- Valid CannSell certification or ability to obtain certification.

**Job Types**: Full-time, Permanent

Schedule:

- Holidays

**Experience**:

- Customer service: 3 years (preferred)
- Retail management: 1 year (required)

Work Location: One location

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