Assistant Manager, Crisis Program

2 months ago

Vancouver, Canada Covenant House Vancouver Full time

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.

**About Covenant House Vancouver**:
Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.

We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.

**The Impact an Assistant Manager in the Crisis Program can make**:
The Assistant Manager, Crisis Program will assist in the management of operations of the Crisis Program, with responsibility for shelter operations and service delivery procedures. Working with the Manager, Crisis Program, the Assistant Manager will ensure compliance with program, case management and operational policies and procedures and ensure the safety of all staff and young persons as well as adherence to the mission, principles, philosophy, and policies of Covenant House Vancouver.

**How you will contribute**:

- Provide direct supervision to Team Leaders in Crisis Program including direct monthly reflective supervision
- Ensure Team Leaders are providing monthly reflective supervision to youth workers
- Support Team Leaders with callouts and shift coverage as needed, step in as Youth Worker or Team Leader as necessary, and be flexible to provide manager coverage as needed.
- Meet weekly between assistant managers to provide consistent communication, alignment, direction, implementation and adherence to CH Philosophy, Policy, and Procedures while role modeling professional practice and communication cross departmentally
- Coordinate volunteer schedules and activities with Manager of Volunteer Services
- Work collaboratively with the Program Services Training & Experience Manager as required
- Responsible for responding to People & Culture matters as required
- Attend intra-agency and program related meetings as required (Team Leader meetings)
- Monitor and track petty cash, various budget items, pharmacy expenditure, taxi usage and transit tickets, provide administrative and other support to the Manager, Crisis Program as requested, and provide input into operational needs and budgets as requested by the manager
- Track KPI data and ensure accuracy and reporting for HIFIS
- Facilitate monthly meetings with other operational departments including Housekeeping, Facilities, Food Services & GIK
- Support in job interviews as needed
- Maintaining visibility and accessibility to frontline staff by being actively on “the floor” supporting young people and staff
- Support Team Leaders in managing incidents and maintaining building safety and coordinate building safety training
- Attend and represent CHV for agency and community partner meetings as directed by the Manager, Crisis Program
- Ensure all program staff attend required and optional training and New Employee Orientation Program (NEOP)
- Provide job and program specific training for Crisis Program staff as directed by Manager

**Who are we looking for?**

**Education and Experience**:

- Undergraduate or master’s degree in related Social Services, Health Sciences preferred or a combination of education and experience.
- Non-Violent Crisis Intervention (On the job training available)
- 3 -5 years of managerial experience in youth social services or at-risk communities is preferred
- Evidence of compliance with the Province’s immunization and tuberculosis control programs is required

**Competencies**:

- Strong organizational skills
- Excellent team building skills
- Demonstrated leadership and management skills
- Goal oriented, ability to plan and implement change
- Crisis intervention skills
- Excellent interpersonal communication skills
- Understanding of Trauma Informed Practice and principles of Harm Reduction
- Understanding and commitment to youth participation and empowerment

**Compensation**:
**Total Rewards**:
This position has flexible working ar

  • Manager, Crisis Program

    3 months ago

    Vancouver, Canada Covenant House Vancouver Full time

    As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date. **About Covenant House Vancouver**: Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing,...

  • Youth Worker Crisis Program Weekends

    4 days ago

    Vancouver, Canada Covenant House Vancouver Full time

    **About Covenant House Vancouver** Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our...

  • Team Leader Crisis Program

    6 days ago

    Vancouver, Canada Covenant House Vancouver Full time

    **About Covenant House Vancouver**: Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our...

  • Finance Manager

    6 months ago

    Vancouver, Canada Island Crisis Care Society Full time

    The Island Crisis Care Society is looking for their next **Finance Manager! **We’re a registered non-profit with operations in Nanaimo & Parksville. We provide crucial housing and outreach programs to stabilize people in crisis, guiding them towards recovery and wellness. Our approach emphasizes empathy, security, and structured support, empowering...

  • Food Program Assistant

    5 days ago

    Vancouver, Canada Family Services of Greater Vancouver Full time

    JOB OPPORTUNITY: Food Program Assistant **Relief Food Program Assistant (Casual) **Competition #79-22 **Download Job Posting here** **About this Role** Directions Youth Services is a division of Family Services of Greater Vancouver (FSGV), which for more than 90 years has provided a variety of essential resources for children, families and individuals in...

  • Part-time, Youth Worker, Weekend, Crisis Program

    6 months ago

    Vancouver, Canada Covenant House Vancouver Full time

    As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date. **About Covenant House Vancouver**: Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing,...

  • Youth Worker, Weekday Overnight, Crisis Program

    6 months ago

    Vancouver, Canada Covenant House Vancouver Full time

    As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date. **About Covenant House Vancouver**: Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing,...

  • Food Program Assistant- Hourly

    3 months ago

    Vancouver, Canada Family Services of Greater Vancouver Full time

    JOB OPPORTUNITY: Food Program Assistant - Hourly **Food Program Assistant - Hourly **Competition #64-23 About this Role Directions Youth Services is a division of Family Services of Greater Vancouver (FSGV), which for more than 90 years has provided a variety of essential resources for children, families and individuals in the Greater Vancouver community....

  • Food Program Assistant- Hourly

    7 months ago

    Vancouver, Canada Family Services of Greater Vancouver Full time

    JOB OPPORTUNITY: Food Program Assistant - Hourly **Food Program Assistant - Hourly **Competition #64-23 About this Role Directions Youth Services is a division of Family Services of Greater Vancouver (FSGV), which for more than 90 years has provided a variety of essential resources for children, families and individuals in the Greater Vancouver community....

  • Youth Worker, Crisis Program

    2 months ago

    Vancouver, Canada Covenant House Vancouver Full time

    As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date. **About Covenant House Vancouver**: Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing,...

  • Women's Transition House Social Service Worker

    7 months ago

    North Vancouver, Canada North Shore Crisis Services Society Full time

    North Shore Crisis Services Society is looking for a Casual Women's Transition House Worker at SAGE House. There is no set schedule: this is an On-Call position. NSCSS provides supports and services for women and their children fleeing abuse, and SAGE House is one of our programs. SAGE House is a big busy residential program and the Transition House Worker...

  • Human Resources Manager

    7 months ago

    Vancouver, Canada Island Crisis Care Society Full time

    **Human Resources Manager** Island Crisis Care Society Location**:Nanaimo, BC, Canada** Classification: Excluded from Union Reports to: Director of People, Culture & Engagement - Position Purpose_ The Human Resources Manager is responsible for the management, oversight, and day-to-day operations of ICCS’s human resources functions and supervision of...

  • Contract, Youth Support Worker, Crisis Program

    2 days ago

    Vancouver, Canada Covenant House Vancouver Full time

    As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date. **About Covenant House Vancouver**: Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing,...

  • Food Program Kitchen Assistant

    3 months ago

    Vancouver, Canada Family Services of Greater Vancouver Full time

    JOB OPPORTUNITY: Food Program Kitchen Assistant **Food Program Kitchen Assistant (Part-time)** Competition #53-24 About this Role Directions Youth Services is a division of Family Services of Greater Vancouver (FSGV), which for more than 90 years has provided a variety of essential resources for children, families and individuals in the Greater Vancouver...

  • Program Manager

    6 months ago

    North Vancouver, Canada Lookout Housing and Health Society Full time

    **Job Posting #E035-56** **Program Manager - North Shore Junction** **Salary: $37.57 - $38.75 per hour** **Position Summary**: The Manager is responsible for the implementation and oversight of a newly funded Recovery Wellness Community Centre (also known as the Junction) program on the North Shore, ensuring all clientele accessing services are supported...

  • Provincial Overdose Mobile Response Team, Crisis

    4 days ago

    Vancouver, Canada PHSA Full time

    **Provincial Overdose Mobile Response Team, Crisis Intervention Specialist, HEMBC** PHSA Corporate British Columbia You have experience working in mental health, supporting addictions patients and want to make a difference during the opioid crisis. The Provincial Health Services Authority (PHSA) is seeking a Mental Health and Addictions Crisis...

  • Provincial Overdose Mobile Response Team, Crisis

    7 months ago

    Vancouver, Canada PHSA Full time

    **Provincial Overdose Mobile Response Team, Crisis Intervention Specialist, HEMBC** PHSA Corporate Vancouver, BC You have experience working in mental health and addictions and a good understanding of stressors resulting from the opioid crisis. The Provincial Health Services Authority (PHSA) is seeking a Crisis Intervention Specialist to provide support...

  • Shelter Program Assistant

    7 months ago

    Vancouver, Canada WISH Drop-In Centre Society Full time

    JOB SUMMARY: ABOUT WISH DUTIES AND RESPONSIBILITIES: referrals to services and supports outside of WISH. - Working as a team player with shift mates to make collective decisions (including ban recommendations), for the benefit and safety of participants, coworkers, and volunteers in the space. - Ensuring equal access to Shelter services and resources to all...

  • Drop-in Program Assistant

    7 months ago

    Vancouver, Canada WISH Drop-In Centre Society Full time

    **JOB SUMMARY**: **ABOUT WISH** **DUTIES AND RESPONSIBILITIES**: - Providing participants with referrals to services and supports outside of WISH. - Working as a team player with shift mates to make collective decisions (including ban recommendations), for the benefit and safety of participants, coworkers, and volunteers in the space. - Ensuring equal...

  • Drop-in Program Assistant

    7 months ago

    Vancouver, Canada WISH Drop-In Centre Society Full time

    **JOB SUMMARY**: **ABOUT WISH** **DUTIES AND RESPONSIBILITIES**: - Providing participants with referrals to services and supports outside of WISH. - Working as a team player with shift mates to make collective decisions (including ban recommendations), for the benefit and safety of participants, coworkers, and volunteers in the space. - Ensuring equal...