Ops Advisor

**Job Description**:
Start 08:00 INDQC

**POSITION OVERVIEW**:
Responsible for leading operations improvement related initiatives/processes to attain highest levels of service and profitability; while maintaining the integrity of company and relationships with customers.

**ESSENTIAL JOB DUTIES/RESPONSIBILITES**:
1. Promote, educate, monitor, and support all operational processes at service centres
2. Promote quality improvements through the incorporation of QDM methodology
3. Analyze data to identify trends and opportunities to improve service and efficiencies
4. Develop positive relationships with all employees and leadership, as Subject Matter Expert for operational processes, procedures, and expectations
5. Assist, educate, motivate and mentor Operations Supervisors in understanding education responsibilities for all employees
6. Investigate, identify, and address delivery exception and packaging opportunities
7. Assist regional and local management in reduction of delivery exceptions, claims, SQI failures, including follow up with responsible employees
8. Provide support to sales in accordance with claims prevention activities
9. Conduct, organize, and participate in operations, sales team and dock pre-shift meetings
10. Responsible for special assignments/projects as related to operational processes
11. Comply with all applicable laws/regulations, as well as company policies/procedures
12. Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

**QUALIFICATIONS**:

- Bachelor’s Degree or four (4) years directly related work experience plus three (3) years business experience
- Knowledge of LTL industry, including understanding of the characteristics of freight, LTL trucking industry and the movement of freight
- Knowledge of company policies and procedures, preferred
- Excellent time management, organizational and interpersonal skills, including the ability to multitask
- Strong problem solving and analytical abilities, including excellent attention to detail
- Excellent computer skills Microsoft Office (Excel, Word, Power Point and Outlook)
- Excellent verbal and written communication skills
- Strong customer service skills
- Bi-Lingual (English/French), preferred; Province of Quebec required

**WORKING CONDITIONS**:

- Must be able to travel as needed
- Hours may vary due to operational need