Service Advisor

1 week ago


Innisfil, Canada Legend Boats Full time

We are currently searching for a* taskmaster and communication rockstar* that is well organized to be our new **Service Advisor**. As a service advisor with us you will be responsible for delivering exceptional customer service, driving sales, and living our mission statement of creating memories with every customer interaction

*
- Optimizes VALUE for our customers and the company
- Prides themselves on WOWing everyone they encounter
- Is INNOVATIVE with scheduling and troubleshooting

**Some qualities that will make you thrive in this role**:

- **Be genuine **Use positive language while communicating to be sure to create memorable customer experiences
- **Problem solving should be your forte** You will be assisting service clients with simple troubleshooting over-the-phone or schedule a service appointment when required.
- **Outstanding collaboration skills** When you roll up your sleeves and find ways to work seamlessly with any team, you can quickly prioritize and solve customers’ issues while saving precious time and effort
- **Thrive in a fast paced environment **and be adept at picking up new programs and processes
- **Previous related customer service experience** of 3-5+ years is a MUST for you to shine, with proven skills in handling difficult situations
- Ability to speak and communicate in English is required
- Proficient and experienced with computer platforms including Salesforce, Google Workspace and Dialpad

**In this role, some of what you will be responsible for**:

- Greeting customers, scheduling service appointments, communicating diagnostic results and advise on repair solutions
- Complete follow-up and oversight of new retail purchase builds
- Increase and maximize retail service and parts sales
- Submit warranty claims and explain warranty coverage to customers

**Why you’ll love it**:

- **Start with up to 4 weeks of vacation with our Flex Vacation plan**
- **Health, Vision, and Dental Benefits, LTD and Life Insurance for all full-time employees, after 6 months of employment**
- **Pension with up to 3% matching after one year of employment**
- **Borrow a new boat on weekends during the summer with our Live the Legend Program**
- **Participate in our annual employee health challenge to win cash and improve your health with your team**
- **Bi-annual team fun days (paid)**
- **Earn Legend Bucks and spend them on Legend merchandise**
- **Monthly Company-Wide meetings where you will be updated on all aspects of the company (and provided lunch)**
- **Amazing holiday parties (We do something to celebrate just about all of them)**
- **We love celebrating. We'll celebrate your birthday and Milestone anniversaries with personalized gifts**
- **We're focused on developing our people - training and providing growth opportunities**
- **We're always adding to this list**

**Salary**: $40-42K annually plus bonuses Up to $1000 and commission potential of 10+ K

**Salary**: $40,000.00-$42,000.00 per year


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