Service Advisor

2 weeks ago

Vancouver, Canada Carter Honda Full time

Carter Honda is excited to announce that an opportunity has opened for a Full-Time Service Advisor to join our successful team.

Looking for a great opportunity to work in the Carter Auto Group?

When you're in the car business and 70 percent of your sales come from repeat customers and referrals, you're doing something right. For the 450 employees of the Carter Automotive Family that "something" is treating people with fairness and respect. Founded in 1963, the Carter Automotive Family sells and services tens of thousands of automobiles and motorcycles every year. Today, the Carter Automotive Family is comprised of 4 dealerships, a commercial leasing company, a mobile glass repair service, a full service Honda Motorcycle store and state of the art service and body shop repair facilities.

From the very beginning we have listened to people's needs, and given good service at a fair price. That has brought our customers back, time after time.

We are looking for a well organized, customer service orientated, team player with strong multitasking skills. Automotive Service experience is also an asset but not necessary; however, Industry knowledge is a must

**GOAL**:
To build long lasting and loyal relationships with our internal and external clients by providing exceptional customer service so that expectations are met or exceeded. To meet or exceed targets set by the company and manufacturer.

Job Description and Duties:

- Address clients needs/wants and advise on necessary service or routine maintenance.
- Review all service recommendations with client
- Help identify a clients mechanical problems by questioning, doing visual inspections or road testing.
- Following all company policies and procedures
- Prepare repair orders showing the time, date, and current odometer reading. Ensure that all repair orders have all charges clearly identified including diagnostic charges. Customer information is updated and repair order is signed by the client at time of write up.
- Vehicles checked for outstanding recalls and required information listed on repair order and printout attached to hard copy.
- Effectively communicate the clients concerns to the technicians by writing clear descriptions of problems as explained by the client at time of repair order write up.
- Work with the technicians and parts advisors to ensure clients needs/wants are met as quickly and efficiently as possible.
- Follow up with client as soon as possible and advise on the status of their vehicle; address client concerns and explain additional items found during servicing.
- Provide a detailed estimate including fees/taxes and completion time.
- Contact client as soon as vehicle is ready for pick up.
- Explain final invoice to client including all charges, inspection results and address any concerns. Provide client with car wash voucher.
- Explain the next factory maintenance and what that entails.

ADDITIONAL DUTIES:

- Prepare estimates for insurance and extended warranty companies and obtain authorization information which must be included on the repair order.
- Complete all Honda factory training online and in-class courses within 90 days of hire and maintain 100% completion thereafter.
- Be customer focused and have automotive Service Advisor experience.
- Have strong communication, customer service and phone skills
- Be process driven with Strong Leadership skills and ability to thrive in a team environment
- Written and spoken English are essential, additional languages are an asset.
- Have valid British Columbia driver's license.
- Be professional, have ability to multi-task with mínimal supervision
- Be fluent with Reynolds and Reynolds
- Have at least 3 years service advisor experience in an automotive dealership
- Have Knowledge of Honda products.(nice to have but not 100% needed)
- Have ability to make sound decisions in a manner consistent with the essential job functions.

*
Competitive Compensation Package with Benefits: Based on experience (Base Wage + Commission).

This position will have full benefits after 3 month probation period. If you are interested, please send us your resume and cover letter in PDF format. Only applicants considered for an interview will be contacted. Thank you for your interest and we look forward to sharing with you the reasons to come work for Carter Honda

**Salary**: $50,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match

Schedule:

- 10 hour shift
- Weekend availability

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
Customer's and employees must wear mask, sanitization regularly, plexiglass installed to create limitation on contact

**Experience**:

- service advisor: 1 year (required)
- Customer Service: 1 year (required)

Work Location: One location

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