Virtual Services and Access Navigator

3 weeks ago


Toronto, Canada Catholic Crosscultural Services Full time

Job Details

Company Name:
Catholic Crosscultural Services

Job Title:
Virtual Services and Access Navigator

Job Location:
TORONTO

Employment Type:
N/A

Open Positions:
1

Experience in Years and Months:
N/A

Pay Type:
N/A

Pay Scale:
Not Disclosed

Final Filing Date:
Not Mentioned

**Job Description**:
**JOB POSTING**

**Virtual Services & Access Navigator**

**(Full-Time - Contract March 31, 2024)**

CCS is a settlement agency providing services that assist in the settlement and integration of immigrants and refugees regardless of race, religion or status.

We are searching for a dynamic and dedicated individual to join our team in the role of a Virtual Services & Access Navigator. This position will be on-site focusing on supporting newcomer clients to get familiar, understand, be able, and comfortable using virtual and remote services.

**Why join us?**

We ensure our employees are reflective of the diverse clientele that we serve. We thrive on supporting our community, performing meaningful work, learning from our colleagues, making a difference and having fun

**What do we offer?**

We offer competitive compensation, comprehensive dental and health packages, paid sick time, learning and development opportunities, employee recognition programs, and a great workplace culture.

**What you will be doing**:

- Conduct initial intake and screening for newcomer clients remotely, over the phone and through various CCS virtual and remote service outlets
- Screen and assess newcomer client's digital literacy level, access to devices, and comfort using virtual services
- Connect clients to settlement workers at CCS programs as per eligibility, language, and presenting need.
- Develop and execute outreach plans to promote the program and recruit participants
- Support, enhance and facilitate newcomer’s digital literacy learnings in collaboration with CCS programs
- Ensure connecting newcomers to resources and services that focuses on enhancing virtual access to services.
- Work collaboratively with CCS team to coordinate the delivery of activities.
- Provide recommendations for improvement, development and/or expansion of the program to ensure proactive response to clients’ changing needs
- Ensure all client and program files are complete and updated
- Prepare and submit accurate and timely statistical, narrative, and program progress reports
- Participate in regular team meetings

**_
What are we looking for?_**
- A community college diploma in Social Sciences, Humanities, or equivalent combination of education and experience in a related field.
- A minimum of one year’s experience in client facing role in a community setting
- Comfort and agility using various virtual service outlets, such as website chat, social media and messaging platforms.
- Solid understanding of case management principles and practices
- Proven experience working with clients from diverse cultural, linguistic, and educational backgrounds
- Thorough understanding and demonstrated commitment to principles of equity, anti racism, & anti oppression
- In depth understanding of barriers and challenge facing newcomers
- Demonstrated knowledge of relevant community resources & initiatives
- Able to work independently and as part of a team
- Creative, client centred, solution focused and result orientated
- Demonstrated willingness to work in a flexible manner in order to meet shifting priorities
- Good organizational and time management skills and ability to multi-task
- Ability to work a flexible schedule which includes occasional evening and weekend hours
- Excellent oral and written English skills are required

**Location**: Scarborough

**Hours of Work**: 35 per week, including evening and weekend hours as required

**Salary**: $27.56 per hour

**“Vaccination remains the most effective tool to reduce the risk of COVID 19. CCS is committed to ensuring the health and safety of our employees in the workplace, and therefore CCS requires all employees to provide proof of vaccination OR to submit to regular, frequent antigen testing at the expense of the employee.’’



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