IT Specialist

**Women’s Habitat of Etobicoke**
- Information Technology Support (ITS)_
- Non-Management Classification_
- **(Contract, 15 hours per week) **_
**REPORTS TO**:Director of Philanthropy, Resources and Systems
**COLLECTIVE BARGAINING UNIT POSITION CUPE 3877**:No
**DIRECT REPORTS**: None

**AGENCY SUMMARY**

Women’s Habitat of Etobicoke (“WHE”) is a multi-service feminist organization supporting women-identified individuals and their dependents impacted by intimate partner and familial violence and poverty. WHE provides shelter and services to self-identified women and their dependents who are survivors of violence. Both the residential (opened in 1978) and outreach community services and programs (opened in 2006) offer a suite of trauma-informed VAW services to support self-identified women and their dependents.

**JOB SUMMARY**

**RESPONSIBILITIES**

**Desktop Support**
- Physical installation of new systems.
- Act as level one support for troubleshooting of day to day IT requirements.
- Troubleshoot software/hardware issues for staff workstations.
- In conjunction with the Director of Philanthropy, Resources and Systems, provide ongoing maintenance of all workstations (e.g. patches, updates)
- Maintain the configuration of workstations to ensure network security
- In conjunction with the Director of Philanthropy, Resources and Systems, administer and support client control software
- Configure new equipment and repair equipment to be deployed
- Assist in the planning and implementation of infrastructure upgrades, maintenance fixes, and vendor-supplied patches
- Ensure ongoing maintenance of all workstations
- Install operating system updates and upgrades
- Maintain records of upgrades, updates, maintenance and repairs of each machine
- Provide technical training to staff, of varying skill levels, on IT systems as they pertain to their respective job functions.

**Server and Network Support**
- Troubleshoot network connectivity issues, as well as set new equipment with wireless access when needed.
- Install and maintain networking cables as well as patch cables.
- Install and diagnose network equipment, including network switches and Power over Ethernet (PoE) equipment.

**Data Collection and Research**
- Work in collaboration with management to develop a process for data collection, audit and reporting.

**General**
- Assist in the administration and management of the phone and security systems
- Set up all mobile devices for client programs
- Provide back end support to the WISH platform including supporting with generating stats and reports if needed.
- Create and maintain documentation and a detailed understanding of all computer issues
- Respond to routine Information Technology enquiries from staff
- In conjunction with the Director of Philanthropy, Resources and Systems, create processes and procedures for hardware maintenance, distribution, updates, usage and returns.
- In conjunction with the Director of Philanthropy, Resources and Systems, create a training plan for individual users and generic topics like cybersecurity.
- Assist in developing, implementing and ensuring adherence to WHE IT policies and procedures
- Ensure the Health and Safety Guidelines are followed in accordance with the policies and procedures of WHE
- Assist in preparing the IT budget, updating projections as required and monitoring the budget throughout the year, as required
- In the absence of the Director of Philanthropy, Resource and Systems act as back-up for the IT portfolio including on-call emergencies
- Any other duties/special projects as assigned by the Director of Philanthropy, Resource and Systems (e.g. migrating systems)

**QUALIFICATIONS AND EXPECTATIONS**
- In-depth knowledge of the computer technology field, normally acquired through completion of an undergraduate degree in computer science or a related field and experience relevant to the current topologies in use at the WHE
- 3 to 5 years of experience as IT Support
- 3 to 5 years of experience diagnosing a network environment.
- In-depth knowledge and understanding of physical and wireless networking, protocols, security and associated hardware
- Knowledge of Windows client OSes, Microsoft Office Suites
- Strong interpersonal skills and the ability to work with people who have a variety of technical skill and comfort levels
- Strong, creative problem solving and logístical skills are critical to this position
- Strong communications skills: verbal and written
- Strong organizational and administrative skills
- Ability to work independently and as part of a team
- Ability to lift and carry up to 50lbs
- Ability to manage multiple priorities and meet deadlines

**CORE COMPETENCIES**:
Each employee will adhere to, and reflect in all areas of their work, the policies, procedures, mission, vision and values of Women’s Habitat. Therefore, each employee will have the following competencies:

- Ensure that the Health and Safety guidelines are followed in a