General Manager, Corporate Restaurants

3 weeks ago

Oakville, Canada Restaurant Brands International Full time

**About Restaurant Brands International**:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

**Our Opportunity**:
Restaurant Brands International is looking for a **General** **Manager, Corporate Restaurants **to join our team based in the Greater Toronto Area. Reporting to the Area Franchise Lead (AFL), the General Manager is responsible for growing restaurant profitability and maintaining brand standards. The General Manager reviews and analyzes Restaurant operating, financial, and business information and works to improve overall results in these areas while ensuring restaurants meet business and operating standards and guidelines. The General Manager leads a team of supervisors and employees, energizing and developing the team to improve overall restaurant performance and guest satisfaction.

**Roles and Responsibilities**:

- Reviews Restaurants' financial, business and operating performance, finds opportunities to improve, and works to develop solutions to grow sales, guest counts
- Operational management of four restaurants, including speed of service, guest satisfaction, cleanliness, safety and security, and adherence to brand standards
- P&L analysis & management
- Control of budgets including labour, food and paper
- Manage teams including overseeing scheduling, recruitment and retention, development, health and safety and performance management
- Payroll and compliance administration
- Establish relationships with the local community and undertake activities which comply with the company's corporate social responsibility programs
- Maintains customer-centric approach, manage escalated guest concerns
- Ensures all new initiatives (e.g. product launches, technology initiatives, process improvements, marketing and promotional programs) are well implemented in order to support sales growth
- Is a Tim Hortons Brand/Business Ambassador at all times

**Required Qualifications and Skills**:

- 1+ years of operational experience in a restaurant environment with P&L responsibility, preferably in the QSR industry
- Degree or diploma in business, hospitality or a related field an asset
- Strong business and financial acumen and business development capabilities
- Ability to establish and build effective relationships and proven track record of team leadership
- Ability to analyze and interpret information, identify issues and their causes, and use good judgment in making decisions to resolve issues
- Ability to communicate clearly and effectively in different forms and with different audiences
- Willingness to travel within the region and flexibility with schedule to accommodate operational needs which includes evenings and weekends.
- Valid driver's license and driving record within provincial guidelines.
- Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request._

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