Technical Writer

**THE POWER TO RESPOND AND BE HEARD**:
Headquartered in Redmond, WA, USA, with centers of engineering excellence in Victoria, BC, Canada, and Brisbane, QLD, Australia, Zetron currently has over 40,000 console positions, hundreds of established partners and value-added resellers, and coverage in more than 100 countries. Zetron is an established global leader in connecting communications centers with field operations, personnel, and constituents.

**THE ROLE: Technical Writer**

**About the role?**

As a Technical Writer at Zetron, you will be responsible for writing technical documentation to support various company software, hardware, and systems. Deliverables include writing online help, operation manuals, technical information, installation instruction, and manufacturing documents.

**As a key member of the team, you must be able to**:

- Develop software, hardware, and system manuals for installation, operation, administration, configuration, and maintenance; generate new or modify existing materials as necessary.
- Examine documents such as drawings, change orders, and specifications for completeness and accuracy of data per established procedures; initiate Manufacturing changes when necessary.
- Assist in identifying documentation needs and able to make progress with incomplete information.
- Create any necessary graphics and coordinate layout and manual organization.
- Research available engineering information such as specifications, drawings, equipment, and test specifications.
- Read complex engineering documentation and interview product developers to obtain understanding of features.
- Research and learn new or existing products via existing materials and hands-on access to equipment/software.
- Coordinate schedules with other internal departments, ensuring documentation is completed according to project milestones.
- Participate in editorial peer-review process to ensure high-quality, consistent deliverables according to industry and company formats, styles, and standards.
- Evaluate and measure product documentation effectiveness and update material as required.

**What makes a successful Technical Writer?**
- An Associate degree, preferably in Technical Writing, or equivalent professional experience.
- A minimum five (5) years of technical writing experience for complex software systems.
- Background knowledge of telecommunications, networking, and systems.
- Proficient in PC operating systems, Adobe InDesign, Adobe Framemaker, Word, DITA, XML.
- Strong organizational and multi-tasking skills.
- Ability to perform work functions with a consistently high degree of efficiency, thoroughness, accuracy and follow-through.
- Ability to develop and maintain strong process documentation.
- Ability to adapt and respond positively and effectively to change, delay, and/or shifting priorities and goals.
- Ability to prioritize, plan work to accomplish goals, and schedule tasks to meet deadlines.

**BENEFITS AND CULTURE**:
At Zetron, we know that a compensation package doesn’t just stop at your salary. Our culture encompasses high performing people who work hard but also enjoy each other’s company and love sharing ideas. We are located near beautiful downtown Victoria in the newly restored Press Building with modern office space built for collaboration

As a full-time employee, you will have access to a variety of benefits including:

- Competitive benefits package
- Healthcare & Wellness Spending Account
- Company matched retirement savings program
- Short-term incentive plan
- Training budget for continuous improvement of your skills

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you currently legally eligible to work in Canada?
- Where are you currently located? If not in Victoria, are you willing to relocate and what would your timeline look like?
- What are your salary expectations?

Work Location: In person