Technician- Advanced

2 weeks ago

Hamilton, Canada Bell Canada Full time

Req Id: 406296

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

**Name and description of hiring department**:
The Ontario Field Operations team in Bell Canada is responsible for maintaining the outside cable network providing voice and data services to customers in the consumer Bell Business markets.

**Main Job Duties / Accountabilities include**:

- Install, maintain and repair different telecommunication equipment for the Voice, Internet and IPTV markets for business customers in accordance with established practices
- Respond to customers’ needs and inform them on the utilization of different equipment or services
- Escalate events beyond their control to support teams
- Build relationships and interact with clients and various groups within Bell Canada
- Perform functions efficiently
- Keep up with emerging telecommunication technology
- As necessary, agree to undergo a background security check to meet a customer’s clearance requirement.

The Ontario Field Operations team in Bell Canada is responsible for maintaining the outside cable network providing voice and data services to customers in the consumer Bell Business markets.

**Essential Qualifications / Skills**:

- A college diploma in electronics or telecommunications, or equivalent work experience
- A college diploma in electronics or telecommunications, or equivalent work experience
- A minimum of a high school diploma
- Fluent in English
- Hold a valid driver’s license - Class G or G2
- Possess good manual dexterity and able to work with different hand tools
- Capable to lift and carry heavy weight
- Capable to climb telephone poles and/or climb and carry ladders
- Capable to kneel and bend and work in areas with restricted movement
- Capable of differentiating coloured wires (colour code)
- Capable to safely execute all functions/aspects of the job and meet all safety requirements associated with the work equipment
- Intermediate knowledge of the outside plant
- Intermediate knowledge of telecommunications
- Intermediate knowledge of the IP network
- Intermediate knowledge in computer fundamentals and ability to configure routers
- Intermediate knowledge working with IPTV installation and repair
- Intermediate knowledge with installation/repair of business voice and internet technologies
- Basic knowledge with FTTB installation and repair
- Intermediate knowledge with installation and repair of LCL circuits
- Ability to act with a focus on customer satisfaction
- Ability to communicate clearly and concisely, both orally and in writing

**Working Conditions**:
EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Union
**Job Status**:Regular - Full Time
**Job Location**:Canada : Ontario : Hamilton
**Flexible work profile**:Full-time in office (meaning that you will be required to perform your work on-site)
**Application Deadline**:01/10/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created: Canada, ON, Hamilton

**Bell, one of **Canada's Top 100 Employers.

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