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Company Description

For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

**Job Description**:
To act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Royal York. Ensuring that all guests’ expectations have been at least met, if not exceeded. Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively up sell benefiting the hotel, it’s shareholders and yourself.
- To report to duty punctually, in full uniform and ready for work in order to maintain the integrity of co-workers and guests
- To consistently offer personal, friendly and efficient service
- To clear all dishes, to deliver meals and to present cheques in a professional and discreet manner
- To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, their garnishes, contents and preparation methods. Be prepared to answer any guest questions about menu items in a direct and concise way
- To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happy
- To maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
- To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
- To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
- To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant
- To be aware of safety and sanitation when handling food and beverage
- To understand each work section and all side duties that may be assigned to you
- Attend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
- To fully understand and follow the hotel’s recycling program and procedures
- Immediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your manager
- To express your concerns, suggestions or comments on how to improve the guests’ experience or ways to improve the operation as a whole
- To understand how to operate all the equipment used in the outlet
- To understand all other outlets, services and offices in the hotel (location, hours of operation and offerings)

**Qualifications**:

- Previous work experience in a restaurant/food and beverage setting
- Excellent interpersonal skills and a team player attitude
- Smart Serve training program certification an asset
- Must be age of majority to serve alcoholic beverages
- OTEC certificate an asset

**Physical Aspects of Position include but are not limited to the following**:

- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 50 lbs
- Constant kneeling, pushing, pulling, lifting
- Frequent ascending or descending ladders, stairs and ramps

Additional Information

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 94 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

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