Quality Assurance

5 days ago

Scarborough, Canada Catholic Children's Aid Society of Toronto Full time

**Quality Assurance & Research Coordinator**

**Supervisor Category**

**14 Month Temporary Assignment**

**$104,806.83 to $120,590.22**

DESCRIPTION:
The Catholic Children's Aid Society of Toronto has an opportunity for a **14-month contract** for the position of **Quality Assurance and Research Coordinator**. This position, under the guidance and direction of the Manager, Quality Assurance and Outcome Measurement, will work across the organization to coordinate and support initiatives related to data analysis, research and evaluation, and assist in the design of programs and new project proposals.

Duties Include:
Data Analytics & Continuous Improvement
- Conducts ongoing analyses of service and program data to measure mission-critical outcomes for children and families served by CCAS;
- Designs and implements knowledge mobilization plans and strategies within the organization and with external partners to share results of analytics, research and evaluations, with a focus on data-driven decision-making, knowledge to practice and research to policy
- Develops, implements and monitors quality improvement strategies in collaboration with service areas to address areas for improvement arising from reviews, audits or evaluations

Support to Readiness Implementation
- Develops related reports for the senior leadership team, executive team and the Board of Directors

Program Design, Research & Evaluation
- Prepares research and evaluation materials such as proposals, research/evaluation plans, logic models, outcome frameworks, surveys, consent forms, etc., for internal initiatives and external projects/partnerships
- Works with a range of key stakeholders in all aspects of the work (e.g., agency staff and managers, service users, students, community partners, etc.) to move the agency towards a collaborative, partnership-focused approach to program development and research/evaluation
- Develops partnerships and participates with academic, professional and government institutions to promote child welfare through joint ventures in research, program evaluation, publication and/or presentation of relevant findings;
Proposal Development & Grant Writing
- Leads the development of funding/grant and new project proposals, with a particular emphasis on development of proposals to the Catholic Children’s Aid Foundation (CCAF)

Other
- Produces various professional reports, papers, and presentations for multiple audiences including staff, senior management and the Board
- Supports the agency planning process through contribution to an annual environmental scan;
- Supports a culture within the agency of learning and curiosity, including the use of evidence-informed program development and practice;
- Maintains and develops a level of personal expertise with continuous quality improvement, research and evaluation concepts and methods;
- Develops partnerships and participates with academic, professional and government institutions to promote child welfare through joint ventures in research, program evaluation, publication and/or presentation of relevant findings;
- Works in a safe manner in accordance with the Society's Health & Safety Policies and procedures and all relevant legislation;
- Other related duties as required.

Qualifications & Experience

EDUCATION
- Masters or PhD in data science, social work, psychology, social sciences or related field, or equivalent qualification and experience;
- Minimum 5 years professional experience working in successively responsible positions.

THEORY AND TECHNICAL
- Excellent knowledge of research/evaluation design and methods, both quantitative and qualitative; a proven track record in conducting qualitative research/evaluations is considered an asset
- Experience in and sound knowledge of quality assurance methodology and continuous quality improvement theory and methods;
- Demonstrated capabilities in data management, dataset construction, and statistical analysis, including multi-variate techniques
- Proficiency with data visualization techniques; experience with Power BI
- Proficiency with at least one statistical package such as SPSS, and experience with qualitative software (e.g., NVIVO, MAXQDA)
- Knowledge of or interest in learning the theory, practice and current issues facing the social work profession within a child welfare context;
- Excellent knowledge of or capacity to learn relevant legislation and ministry reporting requirements that govern the Society's work;
- Demonstrated ability in project management and ability to maintain standards with competing deadlines.

COMMUNICATION, PROBLEM SOLVING, INNOVATION AND COOPERATION/TEAMWORK
- Demonstrated skills in effective written and oral communication; seeks other opinions/feedback and exercises a professional approach when communicating;
- Demonstrated interpersonal skills; understands and shows respect for others' values and opinions;
- Strong planning, coordination, and time management skills to effectively sup

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