Shelter Supervisor

The Shelter Supervisor works and supervises shelter staff during day-time hours, and supports the work of the Community Ministries Director/Shelter Manager in supporting guest needs and providing a holistic continuum of care.

**Hours**:

- Full Time
- 40 hours per week

**KEY RESPONSIBILITIES**:

- Assist Corps Officer and Community Ministries Director/Shelter Manager with accreditation, program reviews, and other external/internal reviews to ensure compliance with Shelter standards and report any issues which arise.
- Adhere to and enforce all legislation, policies and procedures affecting the workplace.
- Provide Community Ministries Director/Shelter Manager with reports as required.
- Assist with the review of policy, procedures, and resident guidelines on a regular basis to ensure that they are relevant and compliant.
- Participate in management and staff meetings.
- Maintain open, effective and timely communication with Shelter Manager.
- Ensure all tasks and duties related to Shelter support are completed.
- Respond and bring forward to Community Ministries Director/Shelter Manager any frontline concerns.
- Work to resolve any issues on shift and refer unresolved matters to the Community Ministries Director/Shelter Manager.
- Supervise frontline workers and housekeepers as required.
- Address performance issues in a timely manner, assess the proper course of action and document all items relating to the issue; conduct annual PEACs (performance evaluation and coaching).
- Responsible for enforcing Shelter policies and making decisions regarding inappropriate guest behaviour, including bans.
- Investigate and resolve resident or staff complaints or refer to Community Ministries Director/Shelter Manager as required.
- Shelter Supervisor has input into scheduling and is responsible for finding replacements when required for all shifts.
- Ensure that all HIFIS and other statistical data is completed as required.
- Ensures logs and p-notes are completed correctly.
- Oversees intakes and discharges during their shift.
- Helps with general Shelter support tasks including:

- Serving snacks to clients
- Cleaning rooms and offices
- Assisting with clients
- Property Checks
- Room Checks

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Experience in front line social services work
- Grade 12 education or equivalent
- Will have completed at least 1 year of community College in related field
- Alternative combinations of education and experience may be considered.
- Criminal record and vulnerable sector check
- CPR/First Aid Certificate
- Naloxone Training
- Non-Violent Crisis Intervention Training
- Strong computer skills

**PREFERRED SKILLS/CAPABILITIES**:

- Previous supervisory experience

**Skills and Capabilities**:

- Strong organizational skills/team player
- Able to work effectively and efficiently with limited supervision
- Good computer skills
- Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion and provide an original copy of a Background Check with vulnerable sector screening
- Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications and related to position responsibilities.

Published

February 13, 2023

Location

Port Alberni

Job Type

Full-time

Ministry Unit/Dept:
Alberni Valley

Salary Range:
$23.26 to $28.95 per hour

Address:
3130 3rd Avenue

Posting Expires:
February 24, 2023

Applications Accepted By: