Enterprise Technical Support Specialist

3 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 35701

**Job Category**:Information & Technology

**Division & Section**:Technology Services, Technology Services Delivery

**Work Location**:703 Don Mills Rd.

**Job Type & Duration**:Permanent, Full-Time

**Hourly Rate**:$47.54 - $52.10

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: L79 Full-time

**Number of Positions Open**: 1

**Posting Period**: 17-Mar-2023 to 31-Mar-2023

Your expertise in managing large enterprise clustered firewall, load balancer, remote access, web proxy server will drive your success as Enterprise Technical Support Specialist with the City of Toronto.

Reporting to Senior Technical Support Specialists, you will participate in safeguarding, implementing, administering, and optimizing the City’s Internet, Intranet and Extranet environment, and in providing ongoing support for all information technology solutions, in accordance with the Division's IT methodology, standards, best practices and policies.

This individual may also lead technical project teams comprised of members from other sections of the division, to determine requirements, research, evaluate, integrate, implement technical solution to Internet Services Group

**Responsibilities**:
Your primary responsibilities as an
**Enterprise Technical Support Specialist (Internet/Network Security Specialist) **will be varied. Working as part of a team, you will:

- Performs analysis of enterprise software, hardware and transmission facility using diagnostic tools to ensure the optimum operation and maintenance of technology solutions.
- Ensures pro-active action is taken for the operation, installation and support of the enterprise systems and solutions.
- Provides assistance and technical support in the planning, assessment, design, construction and implementation of upgrades to the existing systems and enhancements/additions of future enterprise technologies.
- Conducts research and evaluations of enterprise hardware/software solutions and makes recommendations.
- Maintains security on all enterprise server hardware, software and network, including set up, revision and cancellation of securities.
- Monitors enterprise systems, products and network usage, performance and capacity. Performs trend analysis for system improvements.
- Performs enterprise-wide user accounts administration including addition, deletion and change of user accounts according to approved policy, standards and procedures.
- Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans.
- Conducts, updates and improves reviews of documentation, manuals, standards and procedures.

**Key Qualifications**:

- Post-secondary degree or diploma in Computer Science, or an equivalent combination of education and/or work experience.
- Recognized certification for Checkpoint (CCSA, CCSE) F5 LTM/APM/DNS/TMOS and CISSP, an asset.
- Experience working with large enterprise clustered high-availability firewalls or load balancer, including Checkpoint firewalls, F5 LTM/APM/DNS, and Secure Web Proxy Gateways.
- Demonstrated experience in building clustered enterprise network and Cloud infrastructure solutions
- Experience in Network, Web and Authentication protocols to perform network traffic / packet analysis
- Experience with intrusion detection and vulnerability assessment in perimeter network.
- Experience with programing language such as Unix/Linux/Windows shell script, Python
- Experience in identifying business and technical risks associated with network architecture or functional design in all phases from build to sustainment.

**You must also have**:

- Understanding of network technologies and information security best practices
- Knowledge of network operating systems, network devices, network design principles, network analysis and telecommunication principles.
- System management skills, specifically with technical issues at the Wide Area Network and Local Area Network level, including installation, and problem determination and resolution.
- Conceptual, analytical, and problem-solving skills.
- Skills in developing, maintaining, and testing disaster recovery plans.
- Commitment to customer service, performance quality, and continuous improvement.
- communication skills to provide troubleshooting support, prepare technical documentation and reports on problems, and deal effectively with all levels of management and staff.
- Ability to work effectively as a member of a team and independently, as required.
- Ability to workdays, afternoons, and nights, including weekends, as required.
- Ability to work under time constraints and meet deadlines.
- Availability for after-hours standby support work
- Ability to travel within the City of Toronto.

**NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES**:
**Internal** Job Posting Portal.

**Equity, Diversity and Inclusion**

The City is an equal opportunity employer, dedicated to creating a workplace culture of i

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