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Mental Health Facilitator
1 month ago
Do you value integrity and innovation? How about passion and caring? Great Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.
In-Scope
Permanent, Full-Time
Location: Regina - This role is eligible for hybrid work. This means you’ll have the flexibility of working from home and in the office (in Regina) on a scheduled rotation.
GENERAL ACCOUNTABILITY
The Mental Health Facilitator (MHF) provides in-house mental health consultation and support services to the Personal Injury Representatives (PIRs) who handle injury claims that have added complexity due to a mental health illness that may be accident-related (e.g., traumatic brain injury, Post Traumatic Stress Disorder, concussion), pre-existing (e.g., anxiety, substance abuse), or from a condition that emerges later in the claim cycle (e.g., dementia, depression). The Mental Health Facilitator has a strong understanding of the provincial mental health system and the supports available. The incumbent reviews medical reports/files and interprets medical and mental health/psychological terminology, standards, conditions, and treatments. The MHF liaises between medical professionals, mental health providers, employers, external case coordinators and PIRs and provides case management consultation services to PIRs and direction to service providers.
The Mental Health Facilitator works closely with the Medical Facilitators to understand and support how the customers' mental health challenges impede their physical rehabilitation. The MHF must understand the various interventions designed to provide the maximum reduction of their mental health disability and restoration or maintenance of functioning.
KEY ACCOUNTABILITIES
- Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned._- Serves as the primary liaison between the PIRs and mental health agencies, service providers, etc. on claims with a mental health component.- Assists PIRs in problem solving and translating information on file to ask appropriate questions to internal and external medical consultants.- Provides support and direction to PIRs in concussion management and when a neuropsychological or psychosocial assessment is required.- Assists in interpretation of psychological treatment plans.- Keeps current with the various community and institutional resources available.- Stays current with best practices, trends, and tools to manage mental health claims.- Interprets and analyzes medical, functional, and vocational information received from healthcare providers e.g., treatment centres, assessment teams, practitioners.- Interprets psychiatric, medical, and vocational rehabilitation reports; and interacts with medical professionals, employers, external case coordinators, and PIRs to ensure appropriate course of rehabilitation and/or progression to a residual employment determination.- Provides case management consultation services to PIRs and direction to healthcare providers.- Support PIRs with complex files and promotes and educates them on mental health matters.- Liaises and facilitates discussions between PIRs and treatment teams when problems develop during treatment or Return to Work programs.- Reviews files to ensure active case coordination and to develop action plans in accordance with the Early Intervention Program guidelines.- Develops and maintains on-line resource manuals for PIRs e.g., best practice guidelines, procedure documents.- Responds to inquiries from healthcare providers and PIRs regarding rehab procedures, policies, and medical and psychological standards.- Provides input in the development and refinement of quality control standards for customer services and file management. Will monitor results towards meeting or exceeding established standards.
High Performance Team & Culture- Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.- Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.- Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others. TECHNICAL KNOWLEDGE & SKILLS- Knowledge of the insurance coverages and benefits provided by the AAIA (Automobile Accident Insurance Act) and/or general business policy wordings as it relates to No Fault injury claims.- Knowledge and understanding of the terminology and treatments involved in vocational, medical, and psychological rehabilitation services.- Knowledge of the current treatment services provided for psychosocial, psychological, social work, and acquired brain injury programs.- Knowledge and understanding of the variou
