Program Coordinator

2 weeks ago

Scarborough, Canada TransCare Community Support Services Full time

**Position Overview**:
Perform day-to-day duties and support to the In-Home Services team to ensure the agency’s quality standards and practices are attained.

**Primary Duties & Responsibilities**:

- Perform a wide variety of administrative support.
- Maintain records and documentation for new and existing clients.
- Responsible for office supplies and placing orders to appropriate personnel.
- Maintain and distribute emergency PPEs and supplies, including tracking of inventory in and out.
- Assist the Program Coordinators and Supervisors with PSW Time Sheets reconciliation and other administrative tasks as needed.
- Maintain PSW Time Sheet files.
- Responsible for overall office operations and directing incoming mail and fax.
- Answer incoming calls in a courteous and efficient manner; pre-screens and re-directs calls to appropriate staff.
- Assist with the coordination of the training sessions and distributing of training supplies.
- Maintain the PSW training record and enter education and training updates into staffs’ CIMS profile.
- Data entry and assist with PPT and related material for lectures and presentation.
- Maintain the emergency supply storage for the office.
- Maintain a neat and presentable office environment.
- Maintain clients’ files (filing and retrieving).
- Perform other duties and responsibilities as directed by Program Manager.

**Job Specifications**:

- College diploma in administration or a recognized equivalent.
- Computer skills (Microsoft Word, Excel, Outlook, PowerPoint) and keyboarding (50 wpm).
- CIMS and AlayaCare experience is an asset.
- Effective communication skills and courteous telephone etiquette; able to defuse and resolve difficult situations and complaints.
- Sensitive and responsive to client and staff diversity (culture, age, language, condition) and communication challenges.
- Customer focused with excellent interpersonal skill.
- Ability to speak another language is an asset.
- Excellent organizational skills, attention to details, and multi-tasking skills.
- Ability to take initiative, work independently and as a team contributor in a fast-paced environment.
- Ability to effectively set priorities, meet strict deadlines and work with minimum supervision within a team environment.
- Detail oriented with an ability to evaluate and respond to changing priorities..
- Self-motivated.
- Demonstrate personal commitment to client safety as a priority.
- Strong analytic and time management skills.
- Strong communication skills (both written and verbal).
- Able to adapt to various environments, and work in individual and/or team settings.
- Detail oriented with excellent documentation and reporting skills.

**Work Conditions and Physical Capabilities**:

- Typically 8:30-4:30 and flexible after office hours for Staff Training sessions.
- Office environment, with significant computer and telephone use.
- Can lift and/or carry 6-13.5 kg (15-30 lb.).

**TransCare Community Support Services is a charitable not-for-profit corporation dedicated to providing home and community support services for people who need assistance due to illness, convalescence, disability, or functional limitations related to aging. TransCare® offers a continuum of services to facilitate independent living, comfortably and safely in the clients’ homes, and in the community.**

**Job Title**:
Program Coordinator

**Department**:
In-Home Services

**Employee Group**:
Bargaining Unit

**Hours Per Week**:
On Average 35 Hours

**Direct Reports**:
N/A

**Reports To**:
Supervisors & Manager,

In-Home Services

**Job Application Instructions**:
TransCare® is dedicated to addressing specific clients’ needs including; gender, language and cultural requirements in particular, when providing personal care for older adults with challenges. Selection of personnel will be based on current clients’ needs at the time of posting.

**Disclaimer**:

- The information in this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required by employees assigned to this job. The agency reserves the right to make changes to this position as business dictates. _

**Job Types**: Full-time, Permanent

**Salary**: $16.41-$22.21 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

COVID-19 considerations:
Health and safety of employees and clients are our priority. We’ve been making every effective precaution measure to protect our clients and employees safe.

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experi

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