Dispatcher

3 weeks ago


Chemainus, Canada GFL Environmental Inc. Full time

**Position Summary**

The Dispatcher will perform a variety of key responsibilities including but not limited to: communicating with drivers to assist with problem resolution while on route, handling incoming service orders and resolving service issues, interacting with customers, including customer service, sales, and operational staff and use GFL software systems to enter service information and track productivity.

**Specific Duties & Responsibilities**
- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
- Dispatch calls to routes based upon designated route and driver location.
- Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion
- Distribute, collect and review route sheets for proper days end data entry.
- Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
- May perform some additional responsibilities as assigned by the Operations Manager.
- Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
- Trouble shoots and resolves potential delivery and pickup problems before they result in service issues
- Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
- Records and document information from drivers and distributes to appropriate departments
- Communicates with maintenance shop personnel

**Requirements**:

- Completion of high school.
- 1-2 years in a transportation, dispatch, or a customer service role.
- Education in transportation, logistics, or a similar area of study would be an asset.
- Prior dispatching experience is a strong asset.
- Experience in a call center environment would be an asset.
- Proficient in MS Outlook, Excel, and Word.

**Knowledge, Skills and Abilities**
- Strong communication and interpersonal skills.
- Strong customer focus.
- Proven ability to multi-task & ability to prioritize tasks.
- Ability to work extended hours including occasional weekends as per operational requirements.

GFLTalent
- We thank you for your interest. Only those selected for an interview will be contacted. _
- GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. _GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._



  • Chemainus, Canada NEWAY TRAFFIC MANAGEMENT Full time

    If you are an experienced traffic control professional who thrives on ensuring the safety and efficiency of roadway operations? We are currently seeking motivated individuals like you to join our team as Traffic Control Dispatchers. As a vital part of our workforce, you will play a critical role in coordinating and dispatching traffic control measures during...


  • Chemainus, Canada GFL Environmental Inc. Full time

    A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information...


  • Chemainus, Canada GFL Environmental Inc. Full time

    A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information...

  • Tow Truck Driver

    2 weeks ago


    Chemainus, Canada McBrides Service Station Ltd Full time

    Work Term: Permanent - Work Language: English - Hours: 32 to 44 hours per week - Education: No degree, certificate or diploma - Experience: Experience an asset **Tasks**: - Address customers' complaints or concerns - Coach colleagues on new methods or work techniques - Professionalism in customer service - Drive lighter, special purpose trucks - Load and...

  • Tow Truck Driver

    5 days ago


    Chemainus, Canada McBrides Service Station Ltd Full time

    Work Term: Permanent - Work Language: English - Hours: 40 to 44 hours per week - Education: No degree, certificate or diploma - Experience: Experience an asset **Tasks**: - Address customers' complaints or concerns - Coach colleagues on new methods or work techniques - Professionalism in customer service - Drive lighter, special purpose trucks - Load and...