Vip Services Supervisor

1 week ago

London, Canada Hard Rock Hotel - London, ON Full time

**Position: VIP Services Supervisor**

**Reports To: Director of Guest Services & VIP**

**Job Summary**:
The VIP Services Supervisor is responsible for providing exceptional service to all guests (including VIP and high-profile guests), managing Bell & Valet Services, and ensuring the experience for all guests at Hard Rock London is seamless, personalized, and exceeds expectations. This role is integral in maintaining the VIP & Rock Royalty program by overseeing the check-in/check-out process in the exclusive VIP Lounge, managing special requests, and ensuring a high level of satisfaction for all guests. The VIP Supervisor will work closely with the Front Office, bell and valet team, as well communicate with all departments to facilitate guest needs and ensure smooth operations of the Front Office.

**Hours of Work**: This is a full-time role with days and hours aligned to business needs, guest demand, and events.

**VIP Services Supervisor - Job Description**

**Essential Duties & Responsibilities**:

- **VIP Guest Service**:

- Oversee and manage the daily operations of the VIP program, ensuring all VIP guests receive top-tier service and personalized attention.
- All department leaders are constantly updated with a 3 day VIP arrival and in house report.
- Serve as the main point of contact for VIP guests, addressing their specific needs and requests with efficiency and professionalism.
- Welcome VIP guests to the VIP Lounge upon arrival, ensuring smooth check-in/check-out processes, and ensure all arrangements are made to exceed their expectations.
- Ensure VIP amenities, room preferences, and special requests are properly managed and delivered.
- **Team Leadership and Supervision**:

- Supervise and lead the Front Office team, providing guidance and training on VIP guest service standards.
- Act as a liaison between Front Office and other departments to ensure seamless communication and coordination regarding VIP requests.
- Handle escalated issues and resolve complaints promptly, ensuring all guest concerns are addressed in a timely and professional manner.
- Directly responsible to oversee the bell and valet services, scheduling, training and if necessary, corrective training procedures.
- **Guest Experience Enhancement**:

- Monitor and analyze guest feedback to identify opportunities for improvement in VIP guest services.
- Proactively seek feedback from VIP guests to ensure satisfaction, anticipating needs, and exceeding their expectations.
- Organize and manage VIP-specific events or services as needed, such as private tours, reservations, or special in-room experiences.
- **Operational Management**:

- Manage VIP arrivals and departures, ensuring proper coordination with the concierge, bell staff, housekeeping, and other departments.
- Maintain accurate records of VIP guests and their preferences to ensure personalized service during each stay.
- Assist in managing VIP reservations and track VIP guest room assignments to ensure they receive preferred accommodations.
- **Collaboration and Coordination**:

- Collaborate with other departments, such as Sales, Marketing, and Events, to identify and assist with high-value guests or VIP promotions.
- Ensure all VIP guests are recognized and provided with the best possible experience throughout their stay at the Hard Rock Hotel.
- It will not be unusual to get last minute VIP designations so the Supervisor must be able to make immediate and last-minute adjustments to accommodate accordingly.
- **Quality Assurance**:

- Ensure all VIP services are aligned with the Hard Rock Hotel brand standards and values, in particular within the guidelines of the Rock Royalty program and in accordance of the Walk This Way training.
- Monitor Front Office operations to ensure efficiency, professionalism, and adherence to company policies.
- Conduct regular audits of the VIP guest experience to ensure continuous improvement.

**Qualifications**

**Education**:
High school diploma or equivalent required. A degree in Hospitality Management or related field is preferred.

**Experience**:
Minimum of 2 years of experience in a luxury or upscale hotel environment, with at least 1 year in a supervisory or leadership role, preferably in the Front Office or Guest Services department.

**Skills & Abilities**:

- Strong leadership skills with the ability to motivate and guide a team.
- Excellent communication and interpersonal skills, with the ability to engage and interact with high-profile guests.
- Problem-solving abilities and the capability to handle sensitive or challenging situations with professionalism.
- Ability to work well under pressure while maintaining a positive attitude and ensuring high guest satisfaction.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Proficient in Microsoft Office Suite and hotel management software (e.g., Opera, Maestro).
- **Physical Requirements**:

- Ability to stand and walk for extended periods.
- Abi

  • Budtender/sales Associate

    4 weeks ago

    London, Canada VIP Cannabis Co. Full time

    At **VIP Cannabis**, we set the standard for customer experience. Our philosophy is simple: match the products we sell with the specific needs of each customer; offer our products in a clean, contemporary space that invites return visits; and make a positive impact on the communities in which we live and work. We bring our ideology to life through our...

  • Bookkeeper

    2 weeks ago

    London, Canada VIP AutoPro Full time

    Bookkeeper - London Napa Management We operate four Napa AutoPro service facilities in London. Our offices are separate from the stores and are located near The Factory in east London. We have been in business for over 40 years. All locations are full service repair facilities. Soon we will also be adding an Electric Vehicle Repair Centre. AutoPro is part...

  • Budtender / Sales Associate

    2 weeks ago

    London, Canada VIP Cannabis Co. Full time

    At **VIP Vape & Cannabis**, we set the standard for customer experience. Our philosophy is simple: match the products we sell with the specific needs of each customer; offer our products in a clean, contemporary space that invites return visits; and make a positive impact on the communities in which we live and work. We bring our ideology to life through...

  • Customer Service Representative

    3 weeks ago

    London, Canada ECHO Power Equipment Canada Full time

    **ECHO Power Equipment (Canada), **a major distributor of outdoor power equipment across Canada is seeking a talented, team-oriented individual, dedicated to providing outstanding customer service and _**VIP Service**_ to our dealers throughout Canada in the role of **Bilingual (English/French) Customer Service Representative** This position will be...

  • French Customer Service Representative

    3 weeks ago

    London, Canada ECHO Power Equipment Canada Full time

    **ECHO Power Equipment (Canada), **a major distributor of outdoor power equipment across Canada is seeking a talented, team-oriented individual, dedicated to providing outstanding customer service and _**VIP Service**_ to our dealers throughout Canada in the role of **Bilingual (English/French) Customer Service Representative (ON-SITE)** This position will...

  • Supervisor, Ongoing Services

    3 weeks ago

    London, Canada Chidlren's Aid Society of London and Middlesex Full time

    The Children’s Aid Society of London and Middlesex has an opening for a Supervisor in Ongoing Services. Our agency provides child protection services and collaborates with the community to promote the safety, well-being, cultural identity and lifelong connections for children and youth with their family and community. The Service Director must champion a...

  • Customer Service Supervisor

    2 weeks ago

    London, Canada SupplementSource.ca Full time

    SupplementSource.ca is Canada's largest online retailer of sport supplements. Our focus is offering the lowest prices on a wide variety of sport supplements while providing an exceptional customer experience. We are looking for a Customer Service Supervisor who is responsible for providing outstanding customer service by leading and motivating their team...

  • Bilingual Inside Sales Supervisor

    2 weeks ago

    London, Canada ECHO Power Equipment Canada Full time

    ECHO Power Equipment (Canada) is a well-established, premier supplier in the outdoor power equipment industry in Canada. We are currently seeking a talented sales professional, dedicated to providing service excellence and support to our dealers in the role of: **Bilingual Inside Sales Supervisor (French/English)** The Bilingual Inside Sales Supervisor will...

  • Customer Service Supervisor

    2 weeks ago

    London, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor, you will lead and coach a team of Specialists and work together to create an amazing customer experience. Join us and grow your career with our retail team as a...

  • Food Service Supervisor

    3 weeks ago

    London, Canada Primacare Living Solutions Full time

    **Food Service Supervisor - Part Time** This position ensures the effective and efficient preparation and delivery of meals to the residents within legislative requirements. The food service supervisor will ensure the residents enjoy a pleasurable dining experience within the scope of the dietary practice. **Responsibilities** - Assists with the planning...

  • Food Service Supervisor

    2 weeks ago

    London, Canada Fox Hollow Retirement Residence Full time

    Fox Hollow Retirement Residence looking for a unique, passionate person to temporarily join our team in the very vital role of Food Service Supervisor. This temporary position is for a six month leave. About you: You have your Red Seal Certification and hold a diploma in Food and Beverage Management/Hospitality. You work well in a fast paced environment...

  • Clinical Supervisor

    1 week ago

    London, Canada Northern Outreach and Clinical Services Full time

    Northern Outreach and Clinical Services provides person centred, evidence-based treatment built on the principles of Applied Behavioral Analysis, in order to identify individualized goals to support skill acquisition and address challenging behaviours and support individuals with Autism Spectrum Disorder (ASD) and other developmental disabilities in a...

  • Housekeeping and Maintenance Supervisor

    5 days ago

    London, Ontario, Canada Jarlette Health Services Full time

    Job Title: Co-Environmental Services Supervisor/ManagerWe are seeking a highly skilled and experienced Environmental Services Manager to join our team at Jarlette Health Services. As a key member of our management team, you will be responsible for ensuring the Home, its equipment and linens are in a state of good repair and cleanliness. About the RoleThis is...

  • Production Supervisor

    5 days ago

    London, Ontario, Canada MTW Employment Services Full time

    The Greenstone Mine commenced production in May 2024 and will be one of Canada's largest open-pit gold mines, with annual production expected to average nearly 400,000 ounces of gold per year for an initial 14-year mine life with additional potential from a large underground deposit. Greenstone Gold Mines LP is owned by Equinox Gold Corp, a Vancouver-based...

  • Program Supervisor

    2 weeks ago

    London, Canada Craigwood Youth Services Full time

    We are seeking an emotionally intelligent clinical leader to help us meet the mental health needs of children, youth and families in the London /Middlesex Region. We are a fully accredited not-for-profit Child, Youth and Family mental health centre providing a full spectrum of innovative treatment and counselling programs. As a member of our management team...

  • Youth Services Supervisor

    2 weeks ago

    London, Canada Northwest London Resource Centre Full time

    Northwest London Resource Centre **Youth Services Supervisor** **Position overview**: The Youth Services Supervisor will lead the successful delivery of the CORE services “Neighbourhood Child, Youth and Family Services” in relation to Youth Voice/ Youth Expression, Youth Programs and Employment Readiness for Northwest London. The position will also...

  • Food Services Supervisor

    3 weeks ago

    London, Canada Sifton Properties Ltd. Full time

    Who We Are: As a **Best Managed Company** celebrating 100 years in business, we foster career opportunities for success. With a family-based culture, we grow through collaboration, innovation, and open communication. At Sifton, we build outstanding communities where people live, work and play. Every day, we go out of our way to hire our next great team...

  • Digital Care Services Supervisor

    3 days ago

    London, Ontario, Canada Gruppe Louis Vuitton Full time

    Digital Care Services Supervisor -- 2nd shiftReporting to the Care Services Manager, the supervisor is responsible for optimizing the Digital Care Service team in partnership with the manager, to achieve the qualitative and quantitative service level goals to support business. He/She will proactively foster the achievement of department KPIs, as well as...

  • Service Supervisor Leadership Position

    7 days ago

    London, Ontario, Canada Morson Canada Full time

    About the Role:This Field Service Supervisor opportunity will allow you to utilize your leadership skills in a dynamic field service environment. As a key member of our operations team, you will be responsible for ensuring that all aspects of field service operations run smoothly and efficiently.

  • Nursing Services Supervisor

    2 days ago

    London, Ontario, Canada Northwest Employment Works Full time

    Northwest Employment Works is seeking a dedicated and compassionate Nursing Supervisor to lead our nursing team. As a supervisor, you will be responsible for ensuring that patients receive high-quality care, developing policies and procedures, and collaborating with other healthcare professionals to achieve exceptional patient outcomes.About the JobThis role...