Quac-quality Assurance Coordinator

3 weeks ago

North York, Canada Lifemark Health Group Full time

**Medical Report Editor**

Permanent Full Time

North York, Ontario

**Quality Assurance Coordinator - Viewpoint**

**Location**: North York, Ontario
**Status**: Permanent Full time

Over the past 31 years we have become the industry leader in Canada, raising the bar with service standard excellence and delivering superior, evidence-based, defensible independent assessments. Our brand represents the integration of many premier companies within the industry: Centric Health Medical Assessments, LifeMark Assessments, Work Able, Health Impact, IGMS, RJL Assessments and Viewpoint Medical Assessment Services. With over 100 locations across the country, we are Canada’s largest provider of independent assessment services.

**Mani Responsibilities**
- Review and evaluate medical assessment reports to ensure continuity, consistency, accuracy, spelling, grammar and compliance with current regulations.
- Conduct thorough quality assurance checks on medical documentation, including medical histories, diagnostic test results, and treatment plans.
- Identify discrepancies, errors, or inconsistencies in medical assessments and provide timely feedback to assessors for correction.
- Collaborate with assessors, to address quality issues and implement corrective actions.
- Provide training and support to assessors on quality assurance procedures and documentation requirements.
- Ensure accurate report timelines are recorded
- Ensure reports are sent to the client on time
- Ensure the timely follow-up and tracking of all QA statuses and reports
- Follow QA protocols for releasing and saving reports
- Offer exceptional customer service when responding to client queries and/or explaining report discrepancies
- Identify issues that will impact on service standards and rectify or escalate those issues
- Other duties as assigned.

**Qualifications**:

- A regulated health professional with at least 3 years' experience either as a Kinesiologist, Physiotherapist or Nurse
- 1-2 years work experience in medical clinic. / hospital or insurance office
- Action-oriented, highly organized, results-oriented, independent problem solver with demonstrated clinical, medical legal assessment and/or adjudication experience
- Detailed familiarity with the current and prior auto insurance legislation, arbitration and associated legal decisions.
- Solid command of the English language and demonstrated excellent communication skills
- Has working knowledge of MS Word and Excel and the ability to learn and navigate new systems
- Flexible and team-oriented
- French/English fluency is strongly preferred

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