Manager, Prosthetic, Orthotics and Outpatient

2 months ago

Toronto, Canada West Park Healthcare Centre Full time

Job Status:
**Permanent, Full-Time**
- Reports To:
**Vice President, Finance and CFO**
- Hours of Work (shifts):
**Days**
- Internal Posting Dates:
**Feb 20 - 26, 2024**
- Salary Range:
**$112,324 - $135,919 annually**
- Employee Group:
**Non-Union**

**Join our team, where compassion meets excellence E**xplore our integrated campus to learn** **more.**

**Effective April 1, 2024, University Health Network (UHN) and West Park Healthcare Centre have come together to form Canada's most comprehensive and specialized rehabilitation and complex continuing care centre. Learn more about our integration, new hospital and **building Canada's leading rehabilitation ecosystem **here**.**

**Job Summary**:
We're seeking a dynamic **Manager - Prosthetics/Orthotics, and Outpatient Rehabilitation**, reporting to the VP of Finance & CFO. In this role you will lead the development and execution of strategic plans and initiatives for P&O and Outpatient Rehabilitation Services, ensuring high-quality, patient-centric care and financial excellence. Drive innovation, cultivate inter-departmental synergy and collaboration, elevate patient satisfaction, while prioritizing safety standards and our organizational values.

**Responsibilities**:

- Provide leadership in the development of the P&O and Outpatient Rehabilitation Services Strategic Plan and annual business plans, which includes major goals, objectives, and initiatives. Support the operationalization of the vision and strategic plan.
- Manager will possess exceptional communication skills and partner closely with the Manager of the Amputee service in order to provide exceptional, timely patient service.
- Foster collaborative inter-departmental relations with the clinical programs, in particular the Amputee Rehabilitation Service.
- Contribute to the development and growth of the regional UHN Limb preservation strategy.
- Identify service planning opportunities and preparing proposals for new services, revenue generation opportunities and additional funding.
- Leading team building and collaboration both intra-department and inter-department.
- Provide leadership, managerial oversight and direction to staff with respect to the provision of high quality, efficient and cost-effective service delivery and manufacturing, following policies and procedures, including identification of improvements.
- With primary managerial accountability for the service, lead or participate in meetings related to the services and act as a central resource to coordinate and facilitate engagement with internal and external hospital and community partners to provide high quality integrated services.
- Partner with key Programs and Departments to develop, lead and participate in the implementation of strategic projects.
- Manage project timelines, lead interdisciplinary project teams, provides status reports, and evaluate effectiveness of improvement activities.
- Advise and guide clinical staff, in the management of clients and mediate conflicts and/or complaints as appropriate. Consult with other clinical staff and patients to troubleshoot problems as may be required including identification of recommendations for improvement to interprofessional and department collaboration.
- Ensure contractual obligations and services offered with third party funders: WSIB, insures, government funders and programs are adhered to.

**Quality**
- Ensure healthy patient-staff relationships utilizing evidence informed practices to deliver high quality, client-centered care.
- Continually improve processes by investigating, addressing and responding to issues and concerns with the appropriate parties. Effectively use change management techniques.
- Enhance the patient/client experience with a focus on person-centered care by strengthening relationships between staff and patients. Strive to reach targets set internally and externally.
- Participate in the accreditation process.
- Develop policies and procedures to ensure quality and cost effectiveness of program and department services.

**Financial Accountabilities**:

- Prepare the annual operating budgets aligned to the department and program strategic plan and key budget assumptions.
- Track budgets (financial and performance indicators) monthly, develop strategies to ensure annual budgets (total sale, net contributions and volumes) are achieved.
- Ensure compliance with reporting requirements through the analysis of statistical reports to reflect opportunities.
- Contribute to reporting for donors and responsible for other reporting and administrative processes.

**Education/Research**:

- Facilitate and support participation in research studies, quality improvement initiatives educational events, and the creation and dissemination of knowledge and information for internal and external use.
- Support clinical instruction to prosthetic/orthotic students; develop educational partnerships with George Brown College and other academic institutions.

**Human Resourc

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