Jr. Project Manager
3 weeks ago
This position has a strong focus on customer satisfaction, project management with a technical background to ensure internal and external clients are supported. The Project Manager is a self-starter responsible to make sure that the customer has the right product/service to meet their needs and requirements while keeping all parties informed. This role includes working actively with cross functional teams in the US and Canada on day-to-day initiatives and projects as well as supporting the Service and Parts Manager with on-going projects and process improvements.
**Project Management**
- Coordinating project kick-offs from sales hand-off to final installation/commissioning/training at client site
- Establish and maintain relationships with third parties/vendors
- Lead, track, follow up and monitor project activities to ensure alignment with expectations and agreed-upon timeline
- Collaborating with internal team-members to obtain information and coordinate data to ensure all aspects of projects are compatible to fulfill client needs.
- Develop a detailed project plan to monitor and track progress
- Measure project performance using appropriate tools and techniques
- Create and maintain comprehensive project documentation
- Manage meetings internal and external and report on minutes
- Take ownership of customer issues and manage problems through to resolution
- Create and update process and procedures
- Support the service and parts department as required
**_Skills and Requirements_**
- Post-secondary education in Project Management or Technical Customer Service or equivalent experience;
- 3-5 years’ experience in a similar role/industry;
- Ability to work in a fast paced and high volume environment Exemplary customer service skills;
- Strong organization, multi-tasking and time management abilities;
- Highly technical; advanced knowledge of Microsoft Office;
- Sound knowledge of Quick Books, Salesforce, Smart sheet, Gantt charts and Auto Cad;
- Self-starter, flexible and self-motivated;
- Meticulous attention to detail with the ability to problem solve;
- Excellent client facing skills, communication and interpersonal skills;
- Demonstrates strong leadership behaviors and sets a positive example with a high level of integrity;
- Strong understanding of the products and services that are available to our customers;
- Strong technical knowledge - mechanical and PLC;
- Strong analytical thinking skills; in order to develop plans, strategies and tactics;
- High energy and a positive attitude; proactive and focuses on what we “can do.”
- Ability to work in a cohesive team environment
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
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