Mac Gerante

Position Summary:
Responsible for the overall operation of their Store / Counter comprising business planning, leadership and development and operational excellence.

Key Responsibilities:
Business Planning (Executes with Excellence and Demonstrates Learning Agility )
- Creates and implements a flexible business plan to achieve all sales and customer services targets leveraging and incorporating: all Brand sales, marketing, education, CRM, Visual Merchandising assets, tools and resources
- Utilizes local insights (consumer transactions/demographic profiles, competitor activity) to drive granular growth through local relevance
- Superior knowledge of latest beauty, lifestyle and consumer shopping trends (both brick and mortar and online) to deliver a high touch consumer journey across all channels
- Provides personalized after sales service to the customer with recommendations / event invitations in line with their interests to increase customer loyalty
- Identifying merchandise assortment opportunities and issues
- The creation of impactful on-counter animation on an ongoing basis to create excitement and attract new customers
- Effective target setting, tracking performance against target throughout the day, week and month to ensure a timely action plan to address any sales deficit
- Optimizes staff scheduling in line with fluctuating customer traffic ensuring relevance to local consumer base
- Collaborates with other departments in the department store or for freestanding stores other local stores / businesses (fashion, bridal, non-competing sister brands) to recruit new customers
- Collaborates with corporate business partners ( Field Executives, Head Office) to ensure regular business updates

Leadership and Development (Develops Talent & Capabilities, Aligns & Engages the Team in the Vision)
- Recruits new team members with the skills and behaviors required to achieve sales and customer service targets
- Manages time effectively, establishes priorities and delegates effectively to meet goals and objectives
- Sets clear accountabilities for Store / Counter Management Team to ensure alignment on how the management team will work together to lead and develop the team
- Conducts regular formal / informal meetings with each team member to discuss and provide coaching on performance goals, opportunities, challenges and development needs
- Plans and executes daily, weekly and monthly briefings with the team to cover brand updates, performance to goals, consumer insights, competitor activity, beauty industry trends and news
- Recognizes and celebrates success
- Creates and maintains an environment of open and positive communication, professionalism and creativity at all times
- Performs thorough and timely staff reviews and initiates increases, promotions, disciplinary action and terminations, as directed, with Field Executive and Human Resources approval
- Adopts an open and honest approach emphasizing fairness and integrity

Operations (Executes with Excellence)
- Completes all store/counter HR administration and sales reporting on time and to a high standard
- Communicates all schedules on a timely basis
- Ensures compliance with attendance and timekeeping, grooming and merchandising standards
- Prepares, coordinates and ensures a complete and accurate physical inventory as required
- Executes all visual merchandising updates to align with the marketing calendar, window changes, primary/secondary table set-ups, new launch displays, signage placement etc.

Freestanding stores only
- Controls all store expenses within budget guidelines
- Manages cash loss prevention procedures and established security policies
- Prepares, coordinates and ensures a complete and accurate cycle count and physical inventory as required
- Ensures all Store Operations procedures are adhered to

Customer Service (Builds Collaborative Relationships)
- Ensures that each customer receives a personalized high touch experience
- Resolves internal and external Customer issues and requests, in an efficient and timely manner
- Ensures that the store / mall management team are aligned and engaged in the brand’s strategy and key business focuses/events
- Builds and maintains excellent working relationships with colleagues, peers, management, host retailer / mall management and all internal and external stakeholders
- Treats others with dignity and respect

Description du poste:
Ce poste a la responsabilité totale de l'exploitation générale de leur magasin/comptoir, ce qui comprend la planification d’affaires, le leadership et le développement ainsi que l'excellence opérationnelle.

Responsabilités principales:
Planification d’affaires (exécuter avec excellence et démontrer une facilité d’apprentissage)
- Développer et mettre en œuvre un plan d’affaires flexible pour atteindre tous les objectifs de vente et de service à la clientèle, en exploitant et en intégrant:

- Toutes les ventes de marques, le marketing, la format