Learning Experience Coordinator

5 months ago

Toronto, Canada Fasken SLP Full time

**Job Summary**

We are currently working remotely and the role offers remote flexibility post pandemic. Hours of work are from 9 am to 5 pm. Occasional pre-authorized overtime may be required to meet client needs.

**At Fasken, success means**:

- Having a strong client service approach - you’re ready, willing, and able to put our clients first and exceed their expectations
- Caring about one another - you possess strong interpersonal skills and the ability to build harmonious working relationships within your immediate team, across other departments in the firm, and the community
- Working collaboratively - you’re a self starter who values working in a collaborative team based environment
- Possessing exceptional communication skills (both verbal and written) when dealing with lawyers, clients, staff and third parties
- Approaching your work with agility and the willingness to learn and utilise new technology
- Being adaptable to changing priorities in a fast-paced environment while being organized and maintaining accuracy with a high attention to detail
- Treating sensitive and confidential matters with discretion and diplomacy at all times

**Primary Responsibilities**
- Creating and maintaining learning events in Fasken’s Learning Management System (LMS)
- Preparing, verifying, uploading, and maintaining up-to-date learning records for program participants
- Coordinating program logistics including, but not limited to, scheduling, booking boardrooms, room and IT set up, and distribution of program materials
- On site administration and support for the sessions and programs that are delivered onsite and in person
- Acting as the moderator for virtual sessions, when required
- Handling program changes and cancellations, including related communications
- Coordinating scheduling of seminars with internal and external speakers
- Managing, tracking, and certifying attendance for all programs and maintaining records per LSO requirements
- Assisting in researching external providers of CPD
- Entering information, updating content, and monitoring accuracy of content in our Learning Management System (LMS)
- Preparing and processing program evaluations
- Producing regularly scheduled, reoccurring reports and reports on an ad hoc basis
- Assisting with inquiries from lawyers regarding their CPD compliance
- Assisting in coordinating orientation for incoming law students, first year associates and lateral hires
- Supporting other learning related activities of the Professional Development and Learning & Development departments as required
- Other duties as assigned

**Required Knowledge and Experience**
- Post-secondary diploma with a focus on either event management and/or administrative support
- One to two years’ related experience working in a Corporate or Professional services environment
- Knowledge of legal profession Continuing Professional Development (CPD) rules and procedures is an asset
- Previous exposure to a Learning Management System (LMS) is an asset
- Strong technical skills using MS Office 2010

**Diversity and Inclusion**

At Fasken we believe a diverse workplace is comprised of individuals with unique backgrounds, characteristics and qualities. An inclusive workplace creates an equitable environment where individuals are respected and where they are welcome. Fasken is committed to diversity and inclusion in all that we do.

**Accessibility and Accommodation**

**Background and Reference Checks**

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check, employment and educational verifications.

**Your Application**

**NO AGENCIES, PLEASE.

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