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Team Lead
4 weeks ago
**Enter the Game**
Are you all about the future of gaming? Do you LOVE talking with people? Activate is looking to hire a Team Lead to join our team
As a Team Lead, your primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. The Team Lead at Activate works under the direction of the Store Leader. They have overall expectations to lead by example and model behaviors around attendance, attitude, and attention to detail.
**The Duties and Responsibilities:
- Leadership_
- Lead with knowledge, maintaining a key focus on customer success
- Coach and foster relationships with incoming potential customers, existing employees and management
- Train new employees/set up an effective training process for new employees
- Oversee staff and delegate tasks; supporting them throughout the scheduled shift
- Facilitate solution minded processes for customer questions, complaints and issues lead and emulate Activate values
- Office Management_
- Support facilitators by performing manager overrides at check-in
- Responsible for daily financial reporting including organizing and completing daily cash out sheets accurately, creating and receiving invoices, and taking payments
- Resolve customer complaints and escalate to the Store Leader as required
- Maintenance and Inventory_
- Identify and make repairs/workarounds in the event of a malfunction
- Identify opportunities to improve design or games when possible
- Maintain the rooms by delegating cleaning, painting, and any required maintenance
- Maintain room inventory and spares
- Receive, track, and maintain inventory for all merchandise and vending products
- Facilitation_
- Be professional in language, in thought and in action
- Exemplify excellence in facilitation, giving customers a great experience from entry to exit
- Be attentive to the groups
- Set an example to other facilitators in providing a good customer experience
- Troubleshoot with other facilitators in room needs/demands
- Check-in customers and provide support to front desk staff as needed
**The Qualifications:
- 1 year of Supervisory Experience and 2 years of Customer Service Training or Retail Customer Service training with combined experience
- Proficient in Microsoft Office and related software
- Experience in being handy and being creative to solve problems
- Proven ability to keep pace with ideas and changes
- Demonstrated collaborator and able to work with teams
- Must be willing and able to work evening and weekend shifts, as required
- Shifts start as early as 9am and end as late as 1am. Shifts will run for a maximum of 8 hours per day.
**The Perks**:
- Competitive Salary
- Employee discount
- On-site parking
**About Activate**: