IT Technician

**Location**

544 Columbia Street, New Westminster, B.C., V3L 1B1

**Position Summary**

**Full Time Temporary until incumbent returns - Maternity Leave Coverage**

Reporting to the Director of Information Technology, the IT Technician provides information technology system support across Lookout Housing and Health Society locations. The IT Technician will respond to requests for IT support and problem-solve, troubleshoot, diagnose, and resolve computer and network problems. This position provides technical support both onsite, remotely, and via phone. The schedule for this position is Monday through Friday with a 40-hour work week. This position is exempt from the union.

**Salary**: $24.41 per hour

**Job Duties**
- Provide technical assistance which may include, but is not limited to: computer and user support, server maintenance, software installation, network support, and data recovery
- Set up user accounts, permissions and passwords
- Monitor and manage IT hardware assets and inventory
- Document an accurate record of work performed, including special workaround or exceptional circumstances
- Identify improvements in procedures and services and assist in their implementation
- Participate in the development of end-user training documentation

**Qualifications & Requirements**
- Proficient knowledge and experience of server management including: Microsoft Server Operating Systems, Domain Controller, MS Active Directory, and MS SQL Server
- Experience managing security permissions for restricted access
- Excellent experience maintaining firewall systems
- Excellent organizational skills and ability to handle unique situations, and multiple assignments with conflicting priorities
- Willingness to be creative and innovative in order to improve processes and find efficiencies
- Effective verbal and written communication skills, and an approach that focuses on the end user
- Criminal Record Clearance — Vulnerable Sector, as per Lookout’s policy and procedures
- Must hold a valid driver's license, have access to insured vehicle, and be willing to travel within Metro Vancouver to Lookout’s locations
- Must have two doses of COVID-19 Vaccine

CLOSING DATE: Applications will be accepted until September 10, 2024 at 5:00pm

Pay: $24.41 per hour

Work Location: In person