Host/hostess

6 months ago

Collingwood, Canada Living Water Resorts Full time

The focus of this position will be to meet and greet all guests on arrival to the restaurant in a welcoming, caring, friendly and professional manner, control the flow and organization of seating for all guests and ensure that everyone receives quality service throughout their meal. This position will also assist the servers and bartenders when needed.

DUTIES INCLUDE:
1. Demonstrates through their own behaviour the Service Culture Standards of Living Water Resorts in providing a fun and caring environment for our guests / members and fellow team members which in turn will create special memories.
2. Responds to guest complaints and resolves them in a way that ensures the guest is satisfied, will return again and that every guest departs happy.
3. Maintains and delivers a “no compromise” attitude towards providing the highest possible level of Hospitality, Quality and Value to the guest.
4. Adheres to all of the mandatory written standards of operations, policies, procedures, manuals, oral instructions, employee handbook, collective agreement that is in place at Living Water Resorts.
5. Maintain the restaurant’s reservation book to maximize seating throughout the meal service.
6. Answer the phone within 3 rings in a pleasant and clear manner - “Good Afternoon / Evening, Lakeside Seafood & Grill, this is ______, how may I help you”?
7. Pre-opening, ensure all tables have the appropriate place settings - clean silverware, glassware, china, napkins, etc. and that the overall room is clean, debris free and free of any deficiencies.
8. Pre-opening, ensure all menus are current, clean, wrinkle free and plentiful.
9. Greet all guests in a welcoming, caring, friendly and professional manner and show them to their table while maintaining an enthusiastic and pleasant demeanour.
10. Seat guests at a clean and properly set table - pulling out chairs and placing a clean and current menu in front of each guest and providing any additional assistance if needed..
11. Move and arrange table, chairs and settings and organize seating for groups with special needs.
12. Communicate with servers / manager any special guest requests to ensure the best service.
13. Monitor dining room / patio for seating availability, safety and the well being of all guests throughout the meal service.
14. Assist the servers by clearing tables, refreshing water and bringing out food.
15. Inform the manager / supervisor of all guest queries or complaints so that they can be resolved / answered on the spot.
- Qualifications
- High School diploma
- Must hold a valid certification of Food Handler Certificate
- Must hold a valid Smart Serve Certificate
- Computer literacy in MS Window

Working Conditions
- Works the majority of the time indoors and outdoors during the summer months
- May carry hot or cold plates / trays of food
- Must be able to bend, reach, lift at least 30lbs
- Must be able to walk and stand for an average of 8 hours per shift

Living Water Resorts is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. Should you require accommodation in relation to any of the materials or processes used during the recruitment and selection process, please notify Human Resources. Living Water Resorts will make every effort to accommodate persons with disabilities in a timely, effective and suitable manner.

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