Digital Product Manager

2 months ago

Toronto, Canada BMO Financial Group Full time

33 Dundas Street West Toronto Ontario,M5G 3C2

Supports the design and delivery of customer digital experiences for a designated portfolio. Researches, investigates, selects and develops products and services bridging business requirements with technology capabilities. Drives end-to-end product lifecycle including the 'why', 'when' and 'what' of the product, persona development, proof of concepts, backlog management and product activation through to product retirement. Provides the voice of the business to cross-functional product teams to clarify feature, story and content requirements; create story acceptance criteria; prioritizes the product backlog; and translates the product vision into a roadmap and actionable tasks.
- Identifies the overall goal of a product(s), drives engagement of stakeholders and leads the adoption of product.
- Drives the overall customer experience definition and prioritization that enables a focus on what matters most to our customers. Represents the “voice of the customer” for the digital customer experience, familiar with customer feedback/pain points
- Ensures product management and development teams are producing in parallel, and are working together effectively and efficiently.
- Builds and sustains high performing cross-functional teams; Monitors and tracks performance, and addresses any issues.
- Addresses blockers related to adoption and correct usage of the product
- including communications, documentation and training.
- Establishes the go-to-market, pricing and positioning strategies.
- Plans & manages the budget, timeline, and tactical components, throughout the product lifecycle.
- Identifies and analyzes market trends to update and improve product usability
- Ensures that a new product in development, or a new feature of an existing product is proven to be desirable, viable and functional.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Provides specialized consulting, analytical and technical support.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently and regularly handles non-routine situations.
- Broader work or accountabilities may be assigned as needed.

**Qualifications**:
Experience in product management, marketing campaign management, data analytics, and organizational stakeholder coordination (preferred)

Foundational level of proficiency:

- Marketing Analysis.
- Creative thinking.

Intermediate level of proficiency:

- Process Improvement and optimization.
- Business Strategy.
- Research and information synthesis.
- Business Operations.
- Financial & Risk Management.
- Product Management.
- Learning Agility.
- Customer centricity.
- Verbal & written communication skills.
- Collaboration & team skills.
- Analytical and problem solving skills.
- Influence skills.
- Data driven decision making.

Advanced level of proficiency:

- Product Development.
- Product Value Proposition and Go-to-Market Assets Definition, Design and Development.
- Technology Business Requirements. Definition, Analysis and Mapping.
- Product Lifecycle Management (Using Agile Methodologies).
- Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
- Deep knowledge and technical proficiency gained through extensive education and business experience.

**Salary**:
$74,800.00 - $138,600.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

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