Lead, Volunteer Engagement

2 weeks ago

Vancouver, Canada Providence Health Care Full time

**The British Columbia Ministry of Health’s Office of Patient-Centred Measurement (OPCM), based at Providence Health Care, oversees the planning and implementation of a large-scale patient survey program across the province.**
The Office of the Seniors Advocate has commissioned the OPCM to implement a provincially coordinated, scientifically rigorous approach for engaging seniors living in BC’s publicly funded care homes to provide feedback about their life and their quality of life in long term residential care. The Lead for the Volunteer Engagement Program, or internally known as Regional Engagement Leads (RELs), for this survey project will hold primary responsibility for **implementing a centralized and standardized model for recruiting, screening, on-boarding, deploying and training approximately to over 800 volunteers**, who - using a standardized interview methodology and questionnaire - will conduct interviews with residents in approximately 300 care homes overall across each of BC’s five geographic health authorities.

RELs will play a critical role in the continuous improvement of the survey administration protocols and the training curriculum and materials. If the guiding principle that “at the heart of every data point in healthcare is a person” speaks to you and if you want to help us to ensure the voices of frail older adults living in residential in BC are presented as “statistics without the tears wiped off ”, then we want to hear from you

**We encourage anyone looking for a 9-month contract (full time until Sept 2023) to apply***
**Skills**
- Demonstrated experience organizing, coordinating, and managing teams and/or teams of volunteers.
- Ability to build rapport with the public, and form partnerships with project partners in or outside the organization
- Diplomatic problem solving and respectful conflict resolution skills
- Ability to work independently, but also as a member of a provincial team
- Excellent computer skills, with knowledge of Word, Excel, and Outlook
- Strong knowledge of health regions and residential care services. Experience working with teams and residents in long term care or within other clinical settings an asset
- Ability to work a flexible schedule depending on program demands (evenings, weekends or split shifts as necessary)
- Effective communication skills in English both verbally and in writing. Proficiency in other languages is an asset
- Willingness and ability to travel, with overnight stays as required

**Education**
- Undergraduate degree in a related field. Minimum of three years recent, related experience working in disciplines such as volunteer management, project coordination, human resources, or education, or the equivalent combination of recognized education, training and experience acceptable to the organization.
- Valid Driver’s license required and access to a vehicle preferred.

**Duties**
- Works with the Provincial Project Team to develop a volunteer recruitment strategy and timeline
- Manages and monitors the overall resident interview process, volunteer progress, and the overall project objectives and timelines for the designated area of responsibility. Debriefs volunteers following their first interview and again at the end of their commitment.
- Evaluates quality of the quantitative and qualitative data collected by the volunteer interviewers, oversees data entry procedures, and identifies means of validating data and enhancing quality control of data. Ensures timely data submission or transfer to the vendor, and adherence to information security protocols.

**Job Types**: Full-time, Temporary, Contract

**Benefits**:

- Casual dress
- Commuter benefits
- Dental care
- Extended health care
- Paid time off
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday
- No weekends

COVID-19 considerations:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19.

**Job Types**: Full-time, Temporary

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