Hudson Ops Manager

7 months ago

Calgary, Canada Hudson Group Full time

**Grow With Us**

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

**What we will offer you**:

- Competitive salary
- Hudson PerkSpot Discount
- 20% Hudson Employee Discount
- 50% Hudson Food and Beverage Discount
- PTO
- Personal and Parental Leave Programs
- Medical, Dental & Vision Insurance
- Life Insurance
- Employee Recognition Programs
- Advancement and Growth Opportunities
- On-going Training & Development

**Purpose**

Our Operations Manager is responsible for managing the shops within an operation, consistent with the short and long term interests of the company, its team members and its customers, and ensuring the highest level of customer service possible.

**Specific Requirements**

**Customers**
- Create "seamless customer service" by making every effort to find merchandise for customers even if an item is not in stock
- Promote quality of customer service among staff through training and by acting as a positive role model

**People**
- Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance and service and by motivating and developing team members
- Maintain team levels that allow for the best possible customer service
- Execute performance evaluations and goal assessments
- Prepare the work schedule to ensure that the store goals will be met through appropriate planning and organization of staff and manage absences and health management with HR
- Provide an "open door" policy where team members are free to express their concerns and feelings without fear of retribution or ill will
- Hold weekly team meetings and submit notes to General Manager and Regional Vice President

**Sales & Operations**
- Ensure that company policy & procedures are communicated in a timely manner & adhered to accordingly
- Work with other departments on developing plans, and implement them
- Ensure that the store is in compliance with all Airport, State and Federal employment laws
- Monitor a loss prevention program to protect the company's inventory and assets

**Finance**
- In conjunction with the General Manager, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the store
- Ensure that goals will be met through appropriate planning and organization of team, inventory, and expenses and making team aware of sales goals
- Performs all other responsibilities as directed by the business or leadership team of which associate is capable of performing.
- Review the store's progress on a monthly basis with the General Manager
- Responsible for verifying the accuracy of the sales report
- Performs accounts payable and accounts receivable duties as required
- Responsible for preparing weekly reports for corporate

**Experience Required**

**Essential**:

- ** **Strong leadership skills with demonstrated ability to build effective teams and motivate employees
- Knowledge of effective merchandise presentation standards
- Understanding of basic retail concepts.
- Good problem solving skills.
- Fluent English and additional languages as applicable for operation

**Desirable**:
SAP experience

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.

**All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

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