Client Service Representative

6 months ago


Bonnyville, Canada ATB Financial Full time

**Our bottom line is different.**

There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren’t our clients.

Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Job Number: REQ7548

Department: Everyday Financial Services

Location: Bonnyville, AB

Paygrade: B-PFS

System Title: Client Service Representative B

Leader: Rebecca Wandler, Branch Manager

Is this a Union position: Yes

**This is a temporary 18 months opportunity**

**As ATB’s next Client Service Representative,** you are responsible for providing face-to-face core transactional banking services to ATB clients. This involves providing professional and efficient client service by identifying client needs and matching them with the right products, solutions and experts.

**Accountabilities**:

- Deepening relationships with our clients by having conversations to understand their needs and how we can help them reach their goals
- Transforming the client experience by introducing our clients to experts and educating them on our digital tools and resources
- Maintaining and building client relationships by providing optimum customer service
- Developing and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concerns
- Following tactical service routines, best practice processes and procedures on all administrative and operational activities within the branch
- Processing cash and clearing transactions, abiding by current policies
- Actively participating in branch team meetings
- Providing assistance and coaching to other CSR's, as required
- Ensure branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled
- Taking responsibility for personal development plan; schedule meeting with manager to discuss development plan

**Requirements**:
Success at the branch level means:

- You are a creative team player who is flexible, cooperative and demonstrates a desire to work within a team
- You demonstrate an ability to deal with change, make decisions and implement creative solutions
- Have successfully completed Grade 12, preferably supplemented by post-secondary business courses
- Have a demonstrated ability to work with numbers
- Customer service and/or sales experience is required
- Knowledge of personal lending services and products is desired Preference will be given to applicants with previous banking experience

**At ATB, we know that as you develop in your career, you gain many transferable skills.** If you believe your experience and qualities are what we are looking for, please consider applying

**Benefits**

**Be great. Be you. Believe.**

**What happens **next**?**

**Stay in touch**

ATB is excited to know you’re interested in a career with us Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to.



  • Bonnyville, Canada Bonnyville and District Centennial Centre Full time

    The primary responsibility of the Customer Service Representative is to provide exceptional service and support to customers, ensuring their satisfaction and fostering positive relationships. The position will serve as the principal point of contact for customer inquiries, utilizing product and facility knowledge plus effective communication to provide...

  • Client Advisor

    2 months ago


    Bonnyville, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to...


  • Bonnyville, Canada Lakeland Credit Union Full time

    Education: No degree, certificate or diplomaExperience: Experience an assetSecurity and safetyBondableCredit checkCriminal record checkPersonal suitabilityAccurateClient focusExcellent oral communicationOrganizedTeam playerTime managementQuick learnerScreening questionsAre you currently legally able to work in Canada?Are you willing to relocate for this...


  • Bonnyville, Canada Tier 1 Energy Solutions Inc. Full time

    Completions Field Service Representative **JOB SUMMARY**: As a member of Tier 1 Energy Solutions Inc., the Completion Field Service Representative will report directly to the District Manager - Completions and will be located at one of our field office locations. The primary function of this position is to oversee and install Tier 1’s equipment at customer...


  • Bonnyville, Canada Tier 1 Energy Solutions Full time

    **JOB SUMMARY**: As a member of Tier 1 Completion Solutions Inc., the Completion Field Service Representative will report directly to the District Manager - Completions and will be located at one of our field office locations. The primary function of this position is to oversee and install Tier 1’s equipment at customer job sites. **Roles and...

  • Welcome Desk Csr

    2 weeks ago


    Bonnyville, Canada Bonnyville and District Centennial Centre Full time

    Customer Service Representative’s will welcome clients and facility users, assist in facility scheduling, provide access passes and equipment, prepare daily deposits, act as a communication link between all departments in the facility, and provide general information about services available in the building and in the community. Human...

  • Welcome Desk Csr

    3 months ago


    Bonnyville, Canada Bonnyville and District Centennial Centre Full time

    Customer Service Representative’s will welcome clients and facility users, assist in facility scheduling, provide access passes and equipment, support box-office functions, prepare daily deposits, act as a communication link between all departments in the facility, and provide general information about services available in the building and in the...


  • Bonnyville, Canada WJS Canada Full time

    WJS Canada is seeking a highly skilled and experienced Program Director to oversee the operations of our residential services program. In this role, you will be responsible for ensuring that our programs are delivered in accordance with our policies, procedures, and values.Key ResponsibilitiesAssist with recruitment, screening, hiring, orientation,...

  • Part Time Caregiver

    6 months ago


    Bonnyville, Canada Residential Aide Placement Service (RAPS) Full time

    _**RAPS is Seeking a part time caregiver to assist an individual with MS (E4)**_ - **Location**_: Bonnyville AB _ - **Hours: 4 hours daily (Schedule to be discussed with employer) **_ - **Job Description**_: Duties include but are not limited to: _mechanical transfers using the ceiling tract lift, personal care (bathing, dressing and changing of incontinent...

  • Team Leader

    3 weeks ago


    Bonnyville, Canada WJS Canada Full time

    In Your Role You Will • Assist with recruitment, screening, hiring, orientation, supervision, evaluation and discipline of program staff. • Ensure necessary facilities and equipment are in place to operate the program. • Coordinate work allocation and assigns referrals; process time off requests as required. • Works with program manager to...


  • Bonnyville, Canada Mary Browns Chicken Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Food service establishment - Fast food outlet or concession - Restaurant **Tasks**: - Establish methods to meet work schedules - Supervise and co-ordinate activities of staff who prepare and portion food - Train...


  • Bonnyville, Canada SRA Bonnyville Restaurants Ltd Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Work setting**: - Relocation costs covered by employer - Restaurant **Tasks**: - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff in job duties, sanitation and safety procedures - Ensure food service and quality...


  • Bonnyville, Canada A&W Bonnyville Full time

    Education: No degree, certificate or diplomaExperience: 1 year to less than 2 yearsWork settingFast food outlet or concessionRestaurantTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEnsure that food and service meet quality...


  • Bonnyville, Canada A&W Bonnyville Full time

    Education: Expérience: EducationNo degree, certificate or diplomaWork settingFast food outlet or concessionRestaurantTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEnsure that food and service meet quality control...


  • Bonnyville, Canada True Canadian Energy Full time

    True Canadian Energy is a small privately owned company. That solutions and Service is a key to our customer support in helping manage the cost and providing a value to our clients. We are committed to offering quality personal and knowledge to keep the legacy Iron in the field safe and in good working order and support the new equipment that is being...

  • Office Administrator

    6 months ago


    Bonnyville, Canada Strike Group Full time

    *** Office Administrators presents a positive and professional image of Strike to all clients, suppliers, associates, callers, and office visitors. An administrator is approachable, organized, and customer service oriented. Employees are expected to support and participate in a “culture of safety” and adhere to and be ambassadors of Strike’s Code of...


  • Bonnyville, Canada Burger Baron and Pizza Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Establish methods to meet work schedules - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff in job duties, sanitation and safety procedures - Estimate and order ingredients and supplies - Ensure food...


  • Bonnyville, Canada Bumper to Bumper Full time

    At Bumper to bumper, we offer challenging and rewarding career opportunities and are proud to be Canada’s leader in the distribution of automotive parts, tools and equipment to the automotive aftermarket. Our culture is built on professional excellence, collaboration, innovation and entrepreneurialism. We provide the tools and opportunities to help our...


  • Bonnyville, Canada SRA Bonnyville Restaurants Ltd Full time

    Food Service Supervisor RoleWe are seeking a skilled Food Service Supervisor to join our team at SRA Bonnyville Restaurants Ltd.ResponsibilitiesSupervise and co-ordinate activities of staff who prepare and portion food.Train staff in job duties, sanitation and safety procedures.Ensure that food and service meet quality control standards.Address customers'...


  • Bonnyville, Canada SRA Bonnyville Restaurants Ltd Full time

    Education: Secondary (high) school graduation certificateExperience: 7 months to less than 1 yearWork settingRelocation costs covered by employerRestaurantTasksSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEnsure that food and service meet quality control standardsAddress...