IT Coordinator

Job Overview

Reporting to the IT Systems Administrator-Team Lead, the IT Coordinator will be responsible for supporting the Corporate Desktop Environment.

Key Responsibilities
- Provide support and maintain the company information systems and networks;
- Install, maintain and update Microsoft Windows workstations, Microsoft Office products, and workstations related software used in the corporate environment;
- Upgrade and install new hardware or software on new and existing computer and platforms;
- Support installation and setup of Corporate networking, printers, scanners, workstations and communication devices (phones, soft-phones, videoconferencing equipment, etc.);
- Assist and participate in various IT projects such as evaluating new hardware or software and implementing new products and technologies;
- Provide technical support to Corporate users, workstations, related software and hardware;
- Respond and handle service requests as submitted by Corporate users and initiate escalation to various IT groups if required;
Technical Competencies
- Knowledge and experience of Microsoft Office suite;
- Knowledge and experience supporting Microsoft Exchange users using Microsoft Outlook and Outlook Web client;
- Strong knowledge of computer networking, wireless technology, printer setup and configuration;
- Experienced at troubleshooting Corporate workstation related issues;
- Good problem-solving skills and willingness to assist Corporate users in a professional and helpful manner;
- Ability to deal with others with diplomacy and good judgment; and
- Ability to work in a team-oriented, collaborative environment with a strong customer-service orientation;
- 2+ years’ experience working in Corporate Microsoft Active Directory environment serving Windows 10 workstations;
- Diploma or Degree in Computer Science, or equivalent combination of education and experience;
- IT Certifications are considered an asset (MCSE, CCNA, Azure, O365) ;and
- Experience with the following or similar technologies:

- AZURE
- Office or Windows365
- Cisco Meraki
- Windows Servers/AD
- SolarWinds
- Windows Defender
- M365 Endpoint
- Desktop Central or Manage Engine
- Service Desk Plus.

Why You Should Join RAM
- Tuition Reimbursement and Career Planning
- Extended Health Benefits
- RAM Intramural teams
- Office Social Hours
- Business Casual Environment
- Quarterly Office Events
- Office Potlucks
- Community Involvement Days
- Quarterly Goal Setting
- Annual Performance and Salary Reviews

For five consecutive years, RAM has made Canadian Business and Maclean’s Growth 500 ranking of Canada’s Fastest-Growing Companies. Ranking Canada’s Fastest-Growing Companies by five-year revenue growth, the Growth 500 profiles the country’s most successful growing businesses.

Interested?