Customer Success Specialist

3 weeks ago

Kirkland, Canada Contrôles Laurentide Full time

CUSTOMER SUCCESS SPECIALIST - SPARTAKUS TECHNOLOGIES
- Come join the largest supplier of automation and reliability solutions in our region. Discover what we can offer you and be the voice that cultivates innovative ideas To Help Industry Thrive in Eastern Canada.
- **What is in it for you?**

**HEALTH & SAFETY**
- Fitness Allowance
- Employee Assistance Program
- Dental & Medical Benefits

**CAREER DEVELOPMENT**
- Personalized Career Path
- Professional Training & Development Program
- Reimbursement of Tuition Fees

**COMPETITVE COMPENSATION**
- Parental Top Up Program
- Professional Development Reimbursement Program
- Company Shares
- RRSP and TFSA

**PROUD TO BE**
- Canada’s Top 100 Employers
- Montreal’s Top Employers
- Canada’s Best Managed Companies

**Sounds Exciting? Join us**

The Customer Success Specialist is responsible for implementing and increasing the adoption of Spartakus APM.
- This position is part of the Spartakus Technologies team, which develops and deploys asset health management software for industry. The Customer Success Specialist plays a key role in the life cycle of the solution, from its implementation with customers to the renewal of contracts.
- **WHAT YOU BRING TO THE TABLE**
- Help customers find creative uses of our solution to meet their reliability needs
- Travel occasionally on site to support the implementation and training of field users (operators, mechanics, maintenance technicians, reliability engineers, planners)
- Demonstrate judgment and initiative to satisfy and serve all stakeholders
- Document savings made by our customers thanks to our solution
- Collaborate with Technical Sales Specialist on outreach strategy to increase customer engagement, drive adoption of our solutions and maintain high levels of customer retention
- Work with internal team to gather insights on customer behavior and product feedback to drive customer success and Spartakus Technologies growth

**ESSENTIAL SKILLS AND QUALIFICATIONS TO BE SUCCESSFUL**
- Technician or Bachelor’s Degree or equivalent work experience
- Approximately 2-3 years of experience in implementation, customer success and/or account servicing or Reliability engineering
- Creative problem-solver that can envision and articulate solutions to complex customer problems and issues
- Consistently demonstrates the ability to express both oral and written thoughts and ideas clearly and concisely
- Entrepreneurial approach that builds and nurtures strong and lasting relationships both internally and externally
- Excellent ability to multi-task; must have a high level attention to detail and accuracy
- Consistently demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
- Must be well organized
- Must work well across multiple teams: sales, product, technology, marketing and customer support
- Knowledge of Condition monitoring or Reliability engineering is desirable

**WORK LOCATION**:
***Kirkland, Quebec - must be willing to travel
- **ABOUT US**
- Laurentide’s purpose is To Help Industry Thrive in Eastern Canada. More than words, our values compel us to think differently, to act with integrity and to shape our future according to them. It is through Customer Centricity, Collaboration, People Matter, Hunger & Passion, Health, Safety & Environment and lastly Trust & Reliability that we:

- **Empower People. Advance Industry.

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