System Navigator and Resource Specialist

2 weeks ago

Calgary, Canada Distress Centre Calgary Full time

**_System Navigator and Resource Specialist at _**
**_SORCe_**

**_ Part-time/20 hours per week_**

**_ Contract to September 30, 2023_**

**_ Start date - immediate_**

**About**
**SORCe**
- The Safe Communities Opportunity and Resource Centre, or SORCe, is a multi-agency collaborative that connects people experiencing or at risk of experiencing homelessness and/or those with complex barriers such as mental or physical vulnerabilities, or socio-economic need, to programs and services that can help to address their needs. As a partner in the SORCe collaborative, Distress Centre Calgary operates the CAA Program at SORCe including Housing Strategists, Financial Empowerment programming and the System Navigator & Resource Specialists.
- The Coordinated Access and Assessment (CAA) program at SORCe is funded by the Calgary Homeless Foundation (CHF). The CAA program at SORCe serves as the primary intake & assessment for CHF funded housing first programs, and provides information, referrals, system navigation supports, and community connections to people who are experiencing or at-risk of experiencing homelessness. The objective of the program is to make meaningful, person centered impact that is agnostic to any particular program or service in the homelessness system of care or the broader social services sector. The CAA program aims to support the coordinated system in Calgary through preventing people from entering homelessness and/or reducing the barriers to sustainable housing for those at-risk or experiencing homelessness.

**About Distress Centre Calgary**
- For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.

**_
What to expect in the role:_**

**Job overview**
- The System Navigator and Resource Specialist position is a multi-faceted role at the core of all participant activity at SORCe. It is the initial point of contact for all people, families and prospective participants entering the SORCe and will proactively engage people to build rapport, provide support with basic needs, assess areas of need, provide information, and connect to resources both at SORCe and in the community. As an expert on community resources in the Calgary community, the System Navigator and Resource Specialist will use their knowledge and expertise to support participants across each facet of the role, which is rotationally divided into intake triage and lobby management, system navigation & support, resource information & referral at participant window.

**Primary Duties**
- This is not an exhaustive list of duties, but meant to give you a sense of what you’ll be doing on a regular basis. Other related duties may be required.

System Navigation & Resource Specialist (75%)- Greet, build rapport and establish trust with people seeking support at SORCe both at the participant window and with those in the lobby.-
- Recognize those who visit frequently but do not access programs and services and proactively engage with them over time.Proactively manage expectations for wait times.-
- Ensure the integrity of data in the HMIS database. Create or update participant profile and record visit details in the HMIS database. Ensure that all participants are informed of and consent to the SORCe data sharing policy.-
- Use extensive knowledge of resources available at SORCe and in the community to guide participants in addressing their unique and individual needs.-
- Assist with administrative office tasks and other shared office duties, including stocking of the entry and engagement windows.-
- Provide collateral and support connection on behalf of participants for programs at SORCe or in the community with the goal of people ending or preventing their experience of homelessness.-
- Leverage Distress Centre crisis intervention and 211 training and learned skills as necessary to ensure the wellbeing of all SORCe participants.Intake Triage and Lobby Management (25%)- As the first point of contact for existing and prospective program participants, the System Navigator and Resource Specialist will welcome and direct individuals to the appropriate space within the SORCe or provide information on community resources as appropriate.-
- Manage the flow of participants entering and exiting the building as per controlled entry policy. Monitor the lobby, support lobby flow, identify potential risks, and enact safety and security protocols as required.-
- Facilitate health screening questionnaire as per COVID-19 protocols and track responses in the database as required during active COVID-19 protocols.-
- Use extensive knowledge of resources available at SORCe and in the community to guide participants in addressing their unique and individual needs.-
- Attempt to de-escalate participant behavior when needed; provide crisis support to individuals who may be entering the s

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