Customer Service Consultant

2 weeks ago

Toronto, Canada Rogers Communications Full time

Our Rogers Wireless team is growing We are looking for new team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do.

We know our customers rely on us to connect them to their families, friends, and what matters most. Through our three wireless brands - Rogers, Fido, and chatr - we are proud to offer Canadians value and choice on a variety of plans. As the market leader in 5G for both coverage and reliability and with our world class network that offers wireless connectivity from coast-to-coast-to-coast, we are paving the way for the future of innovation, providing the framework for new possibilities so that what’s impossible today, won’t be tomorrow.

At Rogers, your journey is filled with limitless possibilities; build the future you want with us.
Let’s make your possible.

Are you up for the challenge and the fun? If so, consider the following opportunity:
**CUSTOMER SOLUTIONS SPECIALIST**

Rogers is a proud Canadian company with a rich family history. That’s why it’s always been important to us to give back to our communities and make a positive impact where we live and work. Our team is dedicated to making more possible every day for our customers and for our communities across Canada.

Not only is our business strong, but so is our culture. We genuinely care about each other and we know what makes you different makes us great. That’s why we believe in challenging work, rewarding opportunities and building an inclusive future for everyone. Because when our team learns, grows and reaches their true potential - we can make more possible. At Rogers, your journey is filled with limitless possibilities, build the future you want with us.

Let’s make your possible at Rogers.

At Consumer Care, we believe our people are the heart of our success. We take pride in connecting Canadians to a world of possibilities and the moments that matter most in their lives by providing the very best wireless, residential and media to Canadians. We are leading the way in 5G for both coverage and reliability. **Consumer Care** is an opportunity for you to build something amazing, while accelerating your career. Together we can make more possible.

**Life at Consumer Care - What We Offer**:

- _
We invest in our people to unleash their potential so we can win as a team As part of the team, you will have access to a ton of amazing resources, discounts and perks. To name a few:

- Unlimited access to Headspace Premium for mindfulness training
- Access to a virtual walk in clinic to connect with Healthcare Professionals from home
- LIVX - Fitness Membership to attend classes virtually
- Company matching contributions to charities you support
- Paid time off for volunteering
- Great benefits, pension plan, RRSP, TFSA and Wealth Accumulation Plan
- Employee discounts to our products and services
- Leadership development, Mentorship and Coaching programs

We genuinely care about each other and we’re committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring their whole selves to work. We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes you different makes us great.

**What We’re Looking for**
We’re looking for someone who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to unlock the appropriate solutions while recommending our products and services to our customers. You will foster collaboration within your team and other departments in efforts to help us work efficiently and provide world class customer service.

**What You’ll Do**
Our customers come first, and they inspire everything we do. As part of our team, you will be providing world class customer service by connecting with our customers, analyzing their needs and offering customized solutions. You will receive ongoing training and development to ensure you have all the necessary skills to navigate through our systems to find the solutions and/or the products that best suit our customers. We are there when our customers need us so you will have the ability to work a flexible schedule. You will be speaking to different people from across Canada.

**Who You Are**
- High School Diploma or equivalent
- 1+ years of customer interaction in a professional role, either face to face or over the phone
- Expert in communication and listening
- Strong analytical and problem-solving skills
- Ability to work a flexible schedule
- Navigate multiple computer systems
- Multitasking

**Hiring Mana

  • Customer Service Consultant

    2 weeks ago

    Toronto, ON, Canada Lufthansa Group Full time

    As a part of our team, you can make someone’s day every day through positive interactions, and a continuous learning environment. You will also have access to amazing, discounted travel rates, so that you can explore the world and meet amazing people along the way! Tasks Want to make someones's day, every day? Join us! Being part of our...

  • Spanish Customer Service Consultant

    5 days ago

    Toronto, Canada Lufthansa InTouch Full time

    **Spanish Customer Service Consultant** Lufthansa InTouch is looking for a motivated Spanish Speaking Customer Service Consultants to add to our international team of travel consultants! **Purpose of Role**: As a part of our team, you can make someone’s day every day through positive interactions, and a continuous learning environment. As a home base...

  • German Customer Service Consultant

    7 days ago

    Toronto, Canada Lufthansa InTouch Full time

    Lufthansa InTouch is looking for a motivated German Speaking Customer Service Consultants to add to our international team of travel consultants! **Purpose of Role**: As a part of our team, you can make someone’s day every day through positive interactions, and a continuous learning environment. As a home base position, you can provide this high level of...

  • Customer Service Consultants

    5 days ago

    Toronto, Canada Inghams and Santa's Lapland Full time

    Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. At the heart of all of this, is a passion to travel...

  • Customer Service Consultant

    3 weeks ago

    Toronto, Canada Rogers Communications Full time

    This is a **Remote **role which means you get to work from home! At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate...

  • Service Consultant

    4 days ago

    Toronto, Canada AWIN - Volkswagen Downtown Toronto Full time

    Our Volkswagen Downtown, luxury dealership is looking for a Service Consultant to join our amazing team! **Job Purpose** The Service Consultant sells and schedules needed service work in the service department. The position deals with the customer needs relating to the service or repair of their vehicle while ensuring each customer is treated as an...

  • German Speaking Customer Service Consultant

    3 weeks ago

    Old Toronto, Canada Lufthansa Group Full time

    As a part of our team, you can make someone’s day every day through positive interactions, and a continuous learning environment. You will also have access to amazing, discounted travel rates, so that you can explore the world and meet amazing people along the way!TasksWant to make someones's day, every day? Join us! Being part of our international team of...

  • German Speaking Customer Service Consultant

    2 weeks ago

    Old Toronto, Canada Lufthansa Group Full time

    As a part of our team, you can make someone’s day every day through positive interactions, and a continuous learning environment. You will also have access to amazing, discounted travel rates, so that you can explore the world and meet amazing people along the way!TasksWant to make someones's day, every day? Join us! Being part of our international team of...

  • German Speaking Customer Service Consultant

    2 weeks ago

    Old Toronto, Canada Lufthansa Group Full time

    As a part of our team, you can make someone’s day every day through positive interactions, and a continuous learning environment. You will also have access to amazing, discounted travel rates, so that you can explore the world and meet amazing people along the way!TasksWant to make someones's day, every day? Join us! Being part of our international team of...

  • German Speaking Customer Service Consultant

    2 weeks ago

    Toronto, Canada Global Tele Sales of Canada, Inc. Full time

    Tasks Want to make someones's day, every day? Join us! Being part of our international team of travel consultants will put you InTouch with the fast-moving world of air travel. You will also have the opportunity to explore the world at discounted rates! Motivated German Speaker providing professional customer service Paying attention to...

  • Service Consultant

    6 days ago

    Toronto, Canada AWIN - Volvo of Toronto Full time

    **Job Summary** How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network! Headquartered in Thornhill Ontario, we are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its...

  • Gestionnaire Principal, Ingénierie Des Services de

    6 days ago

    Toronto, Canada CUSTOMER EXPERIENCE Full time

    Code de demande: 405895 Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices...

  • Consultant, Customer Research

    5 days ago

    Toronto, Canada Canadian Tire Corporation Full time

    **What you'll do** As Canadian Tire Corporation continues its mission of being customer obsessed and making data driven decisions using customer insights, the Customer Research team plays a crucial role in providing qualitative and quantitative research services across the organization. This includes quarterly tracking, category research, custom ad-hoc...

  • Customer Care Solutions Consultant

    2 weeks ago

    Toronto, Ontario, Canada Toronto Hydro Corporation Full time

    Primary Focus: Analytics and Data SciencesReporting to the Manager, Customer Experience Projects or the Manager, Customer Operations Projects, the Customer Care Solutions Consultant is responsible for the identification and implementation of effective customer focused solutions to meet business goals within the Customer Care and Revenue Services group. Works...

  • Consultant, Customer Research

    5 days ago

    Toronto, Canada Canadian Tire Corporation Full time

    **What you'll do** As Canadian Tire Corporation continues its mission of being customer obsessed and making data driven decisions using customer insights, the Customer Research team plays a crucial role in providing qualitative and quantitative research services across the organization. This includes quarterly tracking, category research, custom ad-hoc...

  • Manager Consulting Services

    3 days ago

    Toronto, Canada Botsford Associates Full time

    Job Title : Manager Department: Professional Services Reports to: Director of Consulting Service Who We Are We are a boutique management consulting and strategic staffing firm specializing in transformational work within financial services. As we continue to grow, we are seeking a motivated and detail-oriented Business Operations Associate to join our...

  • Manager Consulting Services

    3 days ago

    Toronto, Canada Botsford Associates Full time

    Job Title : Manager Department: Professional Services Reports to: Director of Consulting Service Who We Are We are a boutique management consulting and strategic staffing firm specializing in transformational work within financial services. As we continue to grow, we are seeking a motivated and detail-oriented Business Operations Associate to join our...

  • Manager Consulting Services

    3 days ago

    Toronto, Canada Botsford Associates Full time

    Job Title : Manager Department: Professional Services Reports to: Director of Consulting Service Who We Are We are a boutique management consulting and strategic staffing firm specializing in transformational work within financial services. As we continue to grow, we are seeking a motivated and detail-oriented Business Operations Associate to join our...

  • Internal Service Consultant

    5 days ago

    Toronto, Canada AWIN - Volvo of Toronto Full time

    **Job Summary** How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network! Headquartered in Thornhill Ontario, we are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its...

  • Manager Consulting Services

    4 days ago

    Toronto, Canada Botsford Associates Full time

    Job Title : Manager Department:Professional Services Reports to:Director of Consulting ServiceWho We Are We are a boutique management consulting and strategic staffing firm specializing in transformational work within financial services. As we continue to grow, we are seeking a motivated and detail-oriented Business Operations Associate to join our...