Associate Insurance Service Advisor

5 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 193026

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The position is responsible for providing in-force policy support to licensed advisors, Branch Managers, and Insurance Consultants within a defined region.

**Accountabilities**
- **
Acts as the main point of contact for licensed advisors** in the region who have questions and require support related to their in-force policy management activities. This includes delivering training to advisors on accessing policy details within Centralize and best practices for servicing activities; reviewing statements and notices as they are distributed to the Agent of Record; and flagging any policies that require attention; undertaking policy analysis; requesting in-force illustrations; and providing any necessary paperwork to advisors.
- ** Proactively reviews a subset of in-force permanent life insurance policies** at key milestones in order to identify any potential issues that might lead to future client concerns related to the performance of their policy. This may include collaborating with advisors and SWIS colleagues in determining the best approach to address issues and mitigate any risks.
- ** Takes on Agent of Record for all orphaned policies within the region**, which includes being the primary contact for those clients in managing their policies. This may also include doing the same on select policies that have been referred directly to SWIS by an unlicensed advisor or business partner.
- ** Triages any requests for licensed advisors to take over as Agent of Record **on policies that were sold by external agents, collaborating with SWIS colleagues to ensure that any new AORs will not increase our risk exposure and are onboarded effectively. This includes ensuring that advisors are aware of the AOR policy and any requirements for considering requests.
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high performance environment and contributes to an inclusive work environment.

**Education / Experience / Other Information**
- Minimum of 3-5 years’ experience within the life insurance industry coupled with a University degree (or equivalent education)
- LLQP is a requirement
- The Certified Financial Planner (CFP) and/or Certified Life Underwriter (CLU) designations are an asset
- Experience working with permanent life insurance and working knowledge of insurance carrier
- illustrations, software and advisor portals is essential
- Knowledge of the estate planning uses for life insurance including corporate owned life insurance strategies is essential
- Outstanding interpersonal skills, with an ability to deal with sensitive and difficult client situations in a gracious and professional manner
- Ability to work effectively and collaboratively within a team

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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