Resource Manager

2 months ago

Courtice, Canada Baker Tilly Canada Full time

**Resource Manager**
**Courtice, Ontario, Canada**:
Current Opportunities

Baker Tilly KDN is hiring a Resource Manager. At the heart of Baker Tilly KDN is our commitment to make a difference for our clients, communities and profession. Are you hyper organized and a great communicator and love to plan and build efficiencies? Work as part of a collaborative team to expertly support the firm’s day-to-day scheduling needs.

**Why join the Baker Tilly KDN team?**

With BT KDN, you can find a career that’s uniquely you. Our professionals are encouraged to Be True to their values and ambitions. Our mission is to develop and support great people so they can feel their best, be their best and bring their best. When you join our firm, you can expect:

- Flex time and banked/paid overtime program (say hello to summer Fridays off)
- Vacation starting at 3 weeks per year
- Competitive compensation and benefits package including comprehensive health, dental, group insurance and RRSP matching program
- Health and Wellness benefit
- A fully-stocked fridge with drinks as well as coffee and tea throughout the year - don't forget the snacks and fun during busy season
- A leadership team committed to your success
- Challenging and varied assignments
- Ongoing training and support for professional development
- Team building adventures (we've thrown axes, taken a river cruise, played dodgeball and taken a team bus to a Jays game - just to name a few)
- A professional, fun and friendly working environment

**What would you be doing?**

The Resource Manager is pivotal in ensuring optimal resource allocation across multiple offices. Ensuring that we have the right people, with the right skills, on the right engagements, available at the right time. Working closely with the various stakeholders, the Resource Manager makes certain the effective utilization of our people.
- Manage and execute resource management process for assigned population
- Facilitate scheduling of resources to appropriate client assignments based on timing, travel, levels, skills, and other necessary requirements
- Drive scheduling process to prepare for future deadlines; balance capacity with open needs and proposing solutions to maximize utilization and drive profitability
- Use scheduling tools to forecast hours, track utilization, and monitor overall headcount and generate reports to monitor resources
- Ensure staff profiles and schedules are accurately maintained in the scheduling database, making necessary changes on a recurring basis
- Oversee the delivery of a high volume of files to all staff
- Act as the primary point of contact between parties, ensuring clear, effective, and timely communication of development and updates
- Assist in file administration by providing necessary documentation and explanations related to financial transactions and records
- Provide training and support to departments regarding financial procedures and systems. Help ensure that staff understand and follow accounting protocols
- Monitor chargeable hours, overtime, and travel to ensure work is fairly distributed
- Drive consistency by implementing resource management processes and teaming with personnel to ensure compliance
- Build relationships with client serving personnel at all levels through effective communications and a high degree of professionalism
- Gain understanding of the skills, experiences, and career goals of professional staff to ensure optimal client assignments alignments
- Proactively communicate and facilitate regular meetings with Managers, Partners, and industry leaders to ensure population is effectively utilized
- Facilitate the resolution of conflicting assignments and flag availability of staff to ensure engagements are staffed appropriately
- Field scheduling questions, tailoring responses based as needed; elevating to appropriate leadership as necessary
- Create, monitor, and adjust schedules to manage deadlines effectively and maximize resource utilization.
- Identify potential process improvements and propose viable solutions to leadership for consideration where appropriate.
- Graduate from an accredited college or university
- A minimum of 5+ years of related experience, preferably within a professional services Firm
- Resource management and scheduling in a public accounting firm would be an asset
- The desire to learn about the operations of a professional services firm
- Interest in connecting with others and helping drive forward the strategic vision of resource management
- The ability to work effectively both independently and as part a team across all levels of the Firm
- Excellent written and verbal communication skills
- Integrity, confidentiality, and discretion within a professional environment
- Ability to manage through competing priorities and work with tight deadlines and competing resources
- Strong organization skills and attention to detail
- Ability to provide exceptional client service and exhibit a sense of urgency,

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