Receptionist

2 weeks ago

Edmonton, Canada Alberta Medical Association Full time

The **Alberta Medical Association **is recruiting for the role of **Receptionist **for ourEdmonton Office**. ** We are seeking an individual who can think on their feet, has a strong customer focus and radiates professionalism.

**Why work for the AMA?**

At the AMA, we know that employees are fundamental to our success as an organization. We take pride in hiring client-oriented relationship builders who embrace teamwork, personal growth and development and truly want to help us succeed. As part of our “employee experience”, we provide a competitive compensation package, benefits, work-life balance, and development opportunities.

**Position Overview**

The Receptionist is responsible for all duties associated with the efficient operation of the front desk in our Edmonton office, as well as assisting the Corporate Services Group department.

As the Receptionist, you will be the first point of contact and ambassador for the AMA for greeting and directing members, visitors, clients and the public, as well as answering and directing calls. This position is a vital part of our member experience. Your main responsibilities in the role will include:

- Managing a busy switchboard by professionally answering and accurately directing member, staff and public calls; ensuring superior customer service is provided.
- Assisting with the coordination of security arrangements and emergency evacuation procedures for the location.
- Organizing and maintaining the AMA meeting room schedule. This includes catering, security arrangements, working with the meeting coordinator and, if applicable the kitchen support clerk.
- Reconciling and coding courier invoices or statements and forwarding for approval and/or payment.
- Submitting facility maintenance tickets, tracking to close and/or escalating as required.
- Processing outgoing courier packages for the location, including courier service provider selection, billing and label processing.
- Providing administrative support to various departments, as needed/required.
- Ensuring the reception desk is appropriately covered at all times during business hours, coordinating coverage during period of absences as required.

**Education and Experience**
- One-year post-secondary certificate with a minimum three to five years of office/receptionist experience in a professional office environment. Equivalent education and experience will be considered.
- Experience and ability to manage a busy switchboard and front desk.
- Thorough working knowledge of Microsoft Office, including Word, Teams and Outlook.

**Skills**
- Exceptional ability to liaise in a professional, respectful and courteous manner along formal and informal lines with individuals across all levels of the organization (staff and membership) and the public.
- Outstanding customer services skills.
- Excellent communication skills, both written and verbal.
- Exceptional organization and time management skills, with an ability to prioritize workload and meet short timelines.
- Strong focus on accuracy, attention to detail and providing quality service.
- Flexible and adaptable, able to work within a changing environment.

**Who are we?**

For over 100 years, the Alberta Medical Association has represented and advocated for Alberta physicians and their patients. The AMA advances patient-centered, quality care by advocating for and supporting physician leadership and wellness.

Alberta’s physicians and the AMA are committed to Patients First®.

**How to apply**:
The starting salary for this role will be between $49,290 - $60,021.

**Job Types**: Full-time, Permanent

**Salary**: $49,290.00-$60,021.00 per year

Schedule:

- Monday to Friday

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