Monitor

3 weeks ago

Winnipeg, Canada Manitoba Government Full time

**Monitor**:
HCM Monitor (Classification Under Review)

TerM/Full-time

Department of Families

Security Branch, Manitoba Housing

Winnipeg MB

Advertisement Number: 41186

Salary(s): HCM $15.81 - $19.09 per hour

Closing Date: June 4, 2023

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to women, Indigenous people, visible minorities and persons with disabilities.

An eligibility list may be created for similar positions and will remain in effect for 12 months.

Conditions of Employment:

- Must be legally entitled to work in Canada
- Satisfactory criminal record check with vulnerable sector search
- Satisfactory Child Abuse Registry check
- Satisfactory Adult Abuse Registry check
- Must be available to work days, evenings, nights and weekends including statutory holidays.

Qualifications:
Essential:

- Experience working in a call center or similar work environment, receiving multiple phone calls.
- Excellent interpersonal skills with the ability to provide superior customer service while assisting challenging customers.
- Experience transcribing information accurately and efficiently into a data base software program while speaking with clients on the phone.
- Strong verbal communication skills with the ability to articulate and relay information clearly and accurately.
- Excellent written communication skills with appropriate spelling, grammar and formatting for the purpose of relaying information clearly and accurately.
- Effective stress management skills and ability to work under pressure.
- Proficiency with Microsoft Office Programs (Word, Outlook, Excel).
- Ability to work independently with mínimal supervision.
- Ability to work cooperatively in a team environment.

Desired:

- Experience using Customer Relationship Management (CRM) software systems

**Duties**:
As a member of the Security Services Team, this position is responsible for answering inbound calls to the Housing Communication Centre, monitoring computerized terminals for alarm, emergency and medical signals, and initiating responses as required under established operating guidelines.
- Advertisement # 41186
- Service Centre 4
- Human Resource Services
- 600-259 Portage Avenue
- Winnipeg, MB, R3B 2A9
- Phone: 204-945-7518
- Fax: 204-945-0601

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

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