User Experience Support, Mobile Health
2 weeks ago
**User Experience Support, Mobile Health**
BC Clinical & Support Services
Burnaby, BC
Within the context of a shared services initiative between Vancouver Coastal Health (VCH) and Providence Health Care (PHC), the Telecommunications Assistant coordinates administrative activities for the Voice Services area and performs routine telecommunications troubleshooting. Responsibilities include processing and scheduling work orders, dispatching orders, processing telecommunications billings, maintaining electronic telecommunication record systems, and preparing related reports.
**What you’ll do**
- Coordinates pagers and cell phones through methods such as performing on-site maintenance exchanges, assigning new units as required, reporting status and activity to management and interfacing with vendor to activate units and/or resolve problems. Maintains up-to-date pager & cell phone databases.
- Contacts external vendors to obtain specific information such as prices of new telecommunications equipment or repair quotes, completes documentation such as purchase or repair orders and forwards to the supervisor for final approval.
- Contacts external vendors and stakeholders across VCH to follow-up on discrepancies such as quotes for repairs and telecommunications charges and types up invoice adjustment and credit note, forwards for final approval and processing.
- Verifies accuracy of invoices received by matching documentation such as long distance charges with the data records, contacts appropriate sources or personnel to clarify amounts and organizes invoice adjustments and credit notes, and forwards for payment.
- Performs billing by methods such as receiving billings for VCH sites, coding billings and forwarding for approval as appropriate, forwarding to Finance and coordinating and following up on any billing changes. Prepares billing reports using telecommunications software, creates and updates related spreadsheets and reports and sends reports to Finance for charge back.
- Monitors stock levels of telecommunications equipment such as pagers, cell phones, calling cards, headsets and telephones and advises supervisor on reorders required.
- Prepares a variety of reports such as repair status reports, mobile device and other equipment inventory levels, and expected dates of delivery of new or repaired equipment by selecting information from computer systems.
- Coordinates directory advertising for physicians, departments and sites to meet publishing deadlines.
- Prepares technical and non-technical material such as spreadsheets on workload activity for department.
- Maintains timekeeping records for team members by methods such as receiving approved daily timesheets, checking Payroll verification reports and informing timekeeper or payroll of any discrepancies. Follows up on employee enquiries, tabulates vendor billable time and verifies with vendor technicians.
- Performs a variety of clerical duties such as setting up and maintaining departmental files, answering the telephones and maintaining and updating operational and procedural documentation and policies.
- Performs other related duties as assigned.
**What you bring**
**Qualifications**:
- Grade 12, graduation from a recognized Telecommunications Management Certificate program and three (3) years' recent related experience or an equivalent combination of education, training and experience.
- Ability to type 40 wpm.
Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.
**What we bring**
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and
-
End User Support Specialist
4 days ago
Burnaby, Canada Happy Planet Foods Inc Full time**ROLE**:End-User Support Specialist **REPORTS TO**:IT Operations Manager **LOCATION**: Burnaby We are looking for an **End User Support Specialist **to join our IT Team! Our End User Support Specialist is responsible for all technology aspects at the end-user level, including laptops, mobile devices, printers, office, and business systems, end-user...
-
User Support Technician
4 weeks ago
Burnaby, Canada Squirrel Systems of Canada Ltd Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...
-
user support technician
3 weeks ago
Burnaby, Canada A2Z Networks Inc Full timeEducation: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a...
-
User Support Technician
4 weeks ago
Burnaby, Canada Artron Bioresearch Inc. Full timeEducation: College/CEGEP - Experience: Experience an asset **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to...
-
user support technician
4 weeks ago
Burnaby, Canada Xorosoft Full timeEducation: College/CEGEPExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use...
-
user support technician
3 weeks ago
Burnaby, Canada A2Z Networks Inc Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and...
-
user support technician
3 weeks ago
Burnaby, Canada Xorosoft Full timeEducation: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...
-
Mobile Occupational Health Technician
2 weeks ago
Burnaby, Canada SureHire Inc. Full timeHours of work will be Monday to Friday (8 hours) between 7:00am - 6:00PM. Onsite Testing Hours vary; dispatched to sites as needed basis; shift work may be required. Travel will be required for on-site testing and/or to SureHire testing facilities. On-site testing includes going to a company location, rig sites refineries, etc. Wage: Starting at $26.00...
-
Rehabilitation Assistant
1 week ago
Burnaby, Canada Fraser Health Full timeSalary rangeThe salary range for this position is CAD $29.38 - $30.96 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...
-
Rehabilitation Assistant
1 week ago
Burnaby, Canada Fraser Health Full timeSalary rangeThe salary range for this position is CAD $29.38 - $30.96 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...
-
Rehabilitation Assistant
1 week ago
Burnaby, Canada Fraser Health Full timeSalary rangeThe salary range for this position is CAD $29.38 - $30.96 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...
-
Rehabilitation Assistant
6 days ago
Burnaby, Canada Fraser Health Full timeSalary rangeThe salary range for this position is CAD $29.38 - $30.96 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...
-
Administrative Support Clerk, Public Health
5 days ago
Burnaby, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $24.04 - $25.61 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...
-
Administrative Support Clerk, Public Health
4 weeks ago
Burnaby, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $24.04 - $25.61 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...
-
Community Health Worker
4 weeks ago
Burnaby, Canada SE Health Full timeARE YOU A COMMUNITY HEALTH WORKER? Do you want to join Canada’s largest non-profit home care provider working one-on-one with clients in their home to focus your care and expertise? We are currently seeking COMMUNITY HEALTH WORKERS to cover the Vancouver area . Elizz is an integral part of SE Health, a leading healthcare provider that has been...
-
Burnaby, Canada Raise Full timeOur client, one of the largest electrical energy suppliers in Canada, has an immediate need for an S**AP EHSM (Environmental Health & Safety Management) Consultant**. This is a contract position for six (6) months located in Burnaby, British Columbia. High possibility for extension on this contract. **Description** The Consultant in this role will support...
-
Support Analyst, Revenue Services
4 weeks ago
Burnaby, Canada PHSA Full time**Duties/Accountabilities**: - Provides departmental support to a variety of internal users to Health Authority database systems, accounting systems and external interfaces to ensure correct processes are followed. - Responds to user inquiries and information requests. Works with stakeholders to streamline and standardize processes, implement best...
-
Burnaby, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $23.21 - $25.61 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...
-
Medical Health Officer
3 weeks ago
Burnaby, Canada Fraser Health Full timeDetailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health Under the direction of the VP PH and CMHO for geographic and legislated MHO duties, and the Executive Medical Director, Population and Public Health (EMD PPH) for regional portfolio MD duties, the MHO-MD is responsible for working in partnership with Clinical Directors...
-
Coordinator, Property
3 weeks ago
Burnaby, Canada Fraser Health Full timeDetailed Overview Assists the Manager, Property and Asset Management with managing capital property and leased assets for Fraser Health, Vancouver Coastal Health Authority, Provincial Health Services Authority and Providence Health Care (collectively, the "Organizations"); assists the Manager with coordinating and achieving real estate service goals and...
