Automotive Service Advisor

3 weeks ago


Edmonton, Canada West Edmonton Volkswagen Full time

Service Advisor

Job Summary: As a Service Advisor, you will be a key liaison between our customers and the service department. Your dedication to delivering exceptional customer service, passion for cars, and ability to thrive in a fast-paced environment will be essential in ensuring our customers' vehicles are well-maintained and their service needs are met. If you enjoy working with people and have a knack for understanding vehicle issues, we welcome you to join our team.

Qualifications:
Team Player: Strong team player with the ability to collaborate with and assist other team members as required.

Computer Literacy: Comfortable using relevant software for service order processing and communication.

Driver's License: Possess a Class 5 driver's license. Bonus points if you are proficient in driving manual transmission equipped cars.

Willingness to Learn: Desire to learn new skills and adapt to the evolving automotive industry.

Communication Skills: Excellent written and spoken English communication skills to interact effectively with customers and team members.

Customer-oriented: Self-motivated with a natural inclination for providing outstanding customer service, ensuring a positive experience for every customer.

**Job Description**:
Customer Interaction: Listen attentively to the customer's description of vehicle symptoms to gather relevant information about their vehicle's mechanical issues and maintenance requirements.

Service History Review: Thoroughly review the vehicle's prior service history to understand its maintenance and repair background.

Service Recommendations: Review and discuss required services and preventative maintenance with the customer, based on the vehicle's condition and mileage.

Work Order Creation: Create detailed work orders that accurately describe customer concerns, aiding technicians in diagnosing and addressing needed repairs.

Maintenance Recommendations: Recommend manufacturer-recommended vehicle maintenance and dealer-recommended services based on time, mileage, or technician assessments.

Preferred (but not required):

- Previous experience in a dealership or automotive service setting.

**Salary**: $50,000.00-$110,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Edmonton, AB T5S 1N9: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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