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Assistant Manager

5 months ago

Kingston, Canada Splitsville Kingston Full time

We are looking for an **Assistant Manager** to join our dynamic team. As an **Assistant** **Manager**, you will support the centre and Centre Manager in the day to day operations, team management and development and in delivering financial targets and service standards.

In this role you will help create an environment for performance with fulfilment where our Team Members can perform to the best of their ability. You will coach and mentor the team using effective communication and role modelling and you will promote innovation, best practice and effective communicate to improve performance and help others.

**RESPONSIBILITIES**

Financial
- Help to deliver financial targets in-line with company expectations, whilst managing expenses in a manner that is appropriate for the needs of the business.
- Ensure the team achieves daily sales targets, and manage rotas in line with payroll budget.
- Responsible for cash and stock control to ensure that budgeted revenue and GP %’s are achieved.

Operations
- Oversee the daily running of the centre whilst complying with Company operating standards, and maintaining a safe and secure centre for customers and team members.
- Ensure you and the team comply with centre operations and that reporting procedures are completed inline with company guidelines
- Support the management of employee relations issues within the team ensuring the relevant Company procedures and policies are adhered to.
- Ensure the correct payroll procedures are followed, maintaining the integrity of the payroll systems at all times.

Service
- Ensure that all our Customers receive a market leading leisure experience through superior sales and service.
- Work with your teams to exceed Customer expectations and deliver an exceptional value for money experience.
- Use Company performance management processes to ensure your team delivers sales and service superiority, these include training, coaching, setting objectives, and observed assessments.
- Encourage engagement between the Customers and the Team Members to create a fun and friendly environment.

Team
- Ensure all the team are aligned to the company goals and recognize their individual contribution
- Responsible for training your team on topics such as customer service, diversity, sales, standards to assist their development.
- Performance manage your team in line with company procedure ensuring effective goal setting and regular feedback is in place to promote individual development and success.
- Ensure the recruitment process is focused towards recruiting Team Members that are creators of positive energy, customer friendly and understand the need for superior sales and service.
- Ensure compliance with Company policies and procedures contained within the Employee handbook

**QUALIFICATIONS**
- 3+ years of management experience in a retail or restaurant setting
- Experience managing and coaching team members
- Friendly, energetic, enthusiastic, positive attitude
- Ability to multitask; stays calm under pressure
- Team player
- Excellent communication and interpersonal skills
- Demonstrate ability to deliver excellent customer service
- Ability to make decisions quickly and confidently bases on company policies and practices
- Experience with organizing and assigning shift tasks and holding team members accountable for completion
- Flexible schedule (available days, nights, weekends, holidays)

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- management: 2 years (preferred)
- Hospitality: 2 years (preferred)

Work Location: In person